Residential Services Program Manager (Swing Shift)

BAKER PLACES•San Francisco, CA

2d•$94,000 - $104,000

About The Position

The Residential Services Program Manager is a first/midlevel management role responsible for implementing the organization’s mission, vision, and strategic priorities through actionable plans and measurable results. The role supports staff and relief staff in the 90-day residential program and partners closely with the Residential Services Program Director and program staff to maintain a high standard of client care and staff support. The position is based at assigned residential programs and is offered on the swing shift.

Requirements

Bachelor’s degree in social work, psychology, or a related field and four years of full-time work experience in a community mental health program, including at least 12 months supervising direct care staff; alternatively, an associate degree and six years of full-time community mental health program experience, including at least two years after the associate degree and at least two years supervising direct care staff.
Demonstrated effective management and leadership skills with diverse populations.
Cultural competency working with diverse populations on mental health, substance use, and HIV/AIDS issues in a social rehabilitation model.
Ability to establish collaborative partnerships with supervisees, colleagues, and community organizations.
Strong written and verbal communication skills.
Knowledge and understanding of trauma-informed and other evidence-based therapeutic principles and practices.
Flexibility, adaptability, and ability to focus on workflow processes, procedures, budgetary guidelines, and documentation and productivity standards.
Effective time management and ability to meet deadlines.
Availability to work flexible hours outside assigned shifts occasionally, including possible day, swing, overnight, and weekend shifts.
Proficiency with Microsoft products.
Exemplary customer service, compassion, and care in all duties and interactions.

Responsibilities

Train new and existing staff in policies, procedures, and site-specific issues.
Participate in hiring, orientation, and annual performance evaluations of program staff.
Supervise and support program staff, including through weekly supervision and training.
Work with the Residential Services Program Director to adhere to program budgets and ensure needed supplies are available.
Oversee clinical staff documentation in collaboration with Quality Improvement/Management and periodically audit charts for compliance with licensing requirements.
Participate in mandatory Quality Improvement/Management reviews of program performance.
Help prepare for monitoring by regulatory and contracting agencies.
Complete assigned grocery and other shopping for the programs.
Complete quarterly health and safety checks at assigned programs.
Conduct monthly environmental care rounds at assigned programs.
Participate in on-call duties across the residential programs.
Perform additional duties as assigned.