Residential Services Director (526)

Lutheran Services Florida • Belleview, FL

21h • Hybrid

About The Position

The Residential Services Director assumes the primary responsibility for program implementation and maintenance of quality services for youth served in the residential programs. Directs the activities of staff in programs for residents during day and over night shifts. Provide a nurturing environment for residents and staff with a positive attitude. This position manages the house coordinators, house parents, and residents in compliance with 65C-46 and Quality Standards. This is a non-direct care position.

Requirements

• Bachelor’s degree in Human Services field is required.
• Must have a minimum of 5 years’ experience in child welfare/at-risk youth programs, including three years of supervisory experience in programs serving at-risk youth and families.
• Must possess demonstrated leadership and administrative abilities, be able to develop and monitor contracts, be able to work effectively with others, be a collaborative team player, present self well in public, be an effective communicator, and function well with minimal supervision, relevant training in de-escalation techniques and Trauma Based Relational Therapy; budgeting and service coordination experience a must.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Nice To Haves

• Master’s degree preferred.
• Bi-lingual in English and Spanish a plus.

Responsibilities

• Directly supervises the residential program staff, including program counselor(s), shelter/residential manager, office manager, trainer/quality assurance, and maintenance specialist.
• Monitors daily operations of residential team to ensure client safety and case management progression toward agency’s contract goals.
• Identifies cases of special interest or increased risk and arranges for staffings with Case Management Organizations, clinical team, and other stakeholders to promote a multi-disciplinary approach to case resolution and problem-solving.
• Coordinates with Quality Management to create data reports, program analysis, and outcomes to determine effectiveness of services and quality of documentation.
• Takes lead on preparing annual report.
• Meets with each assigned direct report monthly to review team progress toward program goals.
• Participates with Executive Program Director and Associate Vice President of Quality in the formulation of agency policies, procedures, performance improvement initiatives, and with agency CQI activities.
• Attends staffings and meetings as required.
• Represents LSF in the community and in partnership with Lead Agencies, case management organizations, and community stakeholders.
• Is available by cell phone 24 hours 7 days per week unless on agency approved leave.
• Performs written employee evaluations for all assigned direct reports in a timely manner.
• Demonstrates excellent customer service and responds and coordinates responses to client and other customer service concerns and/or issues.
• Participates in recruitment, hiring, and training of new employees, volunteers, and interns.
• Fully supports the retention of employees through direct support to the residential team.
• Reviews data and other available information to inform decision-making and monitor performance and outcomes/program goals.
• Provides leadership in the formulation and implementation of services plans, training, and analysis of objectives.
• Oversee all Intakes & Discharges with Intake Coordinator and the Shelter/Residential Manager.
• Responsible for volunteer scheduling and assists with volunteer and new employee training and shadowing.
• Ensures all unsupervised volunteers have staff assigned to them.
• Assures assigned programs meet or exceed all contractual, licensing, quality assurance, and fiscal requirements.
• Serves as programmatic liaison to Community Based Care Lead Agencies, Case Management Organizations, Department of Children & Families, Department of Juvenile Justice, schools, social service agencies, and juvenile courts to promote positive, collaborative, and cooperative relationships.
• Oversees new program development and growth.
• Oversees fiscal management of assigned program budgets.
• Networks with a wide variety of community organizations and funding sources.

Benefits

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees