Residential Services Attendant

Four Seasons Hotels and Resorts•Baltimore, MD

3d•Onsite

About The Position

The Residential Services Attendant plays a crucial role in assisting residents with various needs, ensuring a seamless and luxurious living experience. This position involves managing packages, faxes, messages, and mail, as well as handling resident requests for luggage, transportation, deliveries, and groceries. The attendant will also provide information about residential and hotel services, assist homeowners with transporting items, and maintain the cleanliness and tidiness of common areas. A key aspect of the role is to interact with owners with the highest level of hospitality and professionalism, anticipating and resolving issues, and effectively communicating requests to the concierge team. The attendant will also provide relief for other residential roles during meal periods and emergencies, and must be available to work evening shifts.

Requirements

Work authorization in the United States required.

Nice To Haves

Must be available to work evening shifts.

Responsibilities

Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
Stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers.
Assist residents with luggage, transportation requirements, deliveries, parcels, wine deliveries, groceries, etc. following instructions as specified by the Resident.
Provide information regarding residential and/or hotel/resort events, services and amenities.
Assist homeowners transporting items to and from private storage as requested.
Answer telephones at the Residences Concierge desk, deliver messages, packages, faxes, newspapers, letters, etc. to condominiums.
Perform any special projects deemed necessary by your direct supervisor/concierge or Residential Leader.
Assists other Residential team members, including Management, Public Area Assistants and Residence Concierge, with responsibilities and duties in their absence or due to heavy volume periods.
Handle all Owner interaction with the highest level of hospitality and professionalism, accommodating special request whenever possible.
Seek any opportunity to prevent owner glitches, assist in all enquiries in connection with the Residence services and facilities.
Communicate residence requests effectively to the Residence Concierge to ensure prompt completion of tasks.
Relieve other residential roles for meal periods and in case of emergency.
Ensure that the Residential Lobby, and other Common Areas are in optimal condition of cleanliness and tidiness at all times.