Residential Services Attendant

Four Seasons Hotels and Resorts • Naples, FL

2d • Onsite

About The Position

This role is responsible for providing a welcoming, professional, and discreet level of service to all residents and guests at the Naples Beach Club, a Four Seasons Resort. The attendant will safely transport members and residents, assist with luggage, make deliveries, and maintain the cleanliness and organization of assigned vehicles and areas. The position also involves greeting residents and guests in the lobby, handling interactions with high levels of hospitality and confidentiality, performing local errands, and restocking supplies, particularly during overnight shifts. Collaboration with other hotel departments and support during peak times are also key aspects of the role.

Requirements

• High school education or equivalent experience.
• Ability to work in a fast-paced environment while maintaining strong attention to detail.
• Passion for hospitality and delivering exceptional guest service.
• Valid driver's license with a clean driving record.
• Fluency in reading, writing, and spoken English.
• US work authorization is required.

Nice To Haves

• Knowledge of Naples and the surrounding area is a plus.
• Experience in guest services, professional driving, or luxury hospitality is preferred.

Responsibilities

• Provide a welcoming, professional, and discreet level of service to all residents and guests.
• Safely transport members and residents to and from designated locations while following all traffic laws and Four Seasons safety procedures.
• Communicate with residents regarding pickup times, destinations, preferences, and special service requests.
• Assist guests with luggage during arrival and departure, including delivering luggage to rooms, offering in-room orientation when needed, and retrieving luggage for departures.
• Make deliveries and pickups from residential units, including parcels, packages, amenities, and other guest needs.
• Maintain cleanliness, organization, and presentation of assigned vehicles, bell equipment, and storage areas; report any maintenance needs promptly.
• Greet all residents and guests passing through the lobby, offering assistance and anticipating needs.
• Handle all guest interactions with the highest level of hospitality, professionalism, and confidentiality.
• Perform errands for guests and the Residences that may require local travel off property.
• Restock Residential Assistant closets and supplies, particularly during overnight shifts.
• Deliver requested items such as newspapers, amenities, and other personalized needs during the overnight shift.
• Work harmoniously and professionally with concierge, valet, guest relations, and all Four Seasons colleagues.
• Maintain a high level of cleanliness in the lobby and luggage storage areas.
• Assist guests at the Concierge and Front Desk when needed.
• Support Door, Guest Relations, and Valet services during peak business levels or team member absences.

Benefits

• Lucrative salary
• Market-leading benefits package that includes Medical, Dental, Vision, and 401K with employer matching — all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental-health–focused company initiatives!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED