Residences - Part time & Full time Residential Services Agent

The Armour Group Limited•Halifax, NS

1d•Onsite

About The Position

The Armour Group Limited is a leading hospitality, development, and construction company in Atlantic Canada. With over 50 years of history, this family-owned firm is committed to creating a sense of place in Nova Scotia through environmentally sustainable and community-integrated developments. The company is seeking a Casual Residential Guest Service Agent to be the "face" of the residential building, enhancing resident experience through exceptional customer service. This role acts as a hub for resident activity planning, requiring knowledgeable recommendations and prompt service. Many residents will depend heavily on the agent, making the position respected and highly regarded.

Requirements

Robust customer service experience.
Personable and Professional demeanor.
Flexible and accommodating.
Strong command of the English language.
Strong listening skills to understand and anticipate resident needs.
Demonstrated critical thinking skills.
Available for a variety of scheduled shifts between the hours of 6 am and 10 pm.

Responsibilities

Maintaining a good rapport with all residents.
Attending to resident inquiries.
Assisting the onsite operations team in informing residents of upcoming maintenance activities.
Assisting the onsite operations team in ensuring maintenance personnel, contractors, and suppliers have necessary access to building areas and recording their entry/exit.
Reporting emergencies, maintenance concerns, and building component failures immediately to the onsite operations team.
Assisting the onsite operations team in enforcing on-site policies and regulations.
Monitoring weather conditions during winter months and addressing hazardous situations promptly.
Being familiar with emergency, fire, and building evacuation plans and procedures, and assisting during evacuations.
Becoming familiar with and regularly monitoring the video security system.
Coordinating resident services and amenities.
Maintaining a neat and tidy working area, including the main lobby and exterior entrances (cleaning entrance glass, picking up litter around immediate lobby areas).
Other tasks and duties as assigned.