Residential Security Agent (Part-Time)

Concentric•Modesto, CA

7d•Onsite

About The Position

Concentric is seeking to hire a part-time Residential Security Guard to provide ad hoc, on-site security support throughout the San Joaquin and greater Central Valley regions. This is a part-time, ad-hoc on-site security role involving flexible, as-needed assignments, supporting a team that delivers 24/7 coverage. Shifts are 12 hours and may include nights, weekends, and holidays. The Residential Security Guard (RSG) will serve a critical security function while maintaining a customer service-focused approach. The RSG will act as a member of the client’s residential physical security team, providing on-site security services. The individual will monitor access control systems, support incident management, and coordinate emergency response. The company's reputation rests largely on the performance and behavior of its individual employees. Therefore, all employees are to ensure they maintain the highest professional standards in all matters whilst deployed.

Requirements

2 years of prior security experience
Current California Guard Card from BSIS
CPR/AED Certifications
Valid driver’s licence
Appropriate professional bearing and customer service skills
Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
High ethical standards with a proven history of excellent judgment, discretion, and diplomacy
Excellent written and verbal communication skills, including comfort working with senior leadership

Nice To Haves

Military or police experience

Responsibilities

Act to support threat management and emergency response, and be the first point of contact for client safety needs
Provide a constant security presence throughout the shift period
Arrive punctually and correctly dressed at the appointed place of duty
Monitor and manage the camera system, access control technology, and other security tools
Advise and take action addressing unknown visitors, phone calls, and other contacts
Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables
Provide a high standard of customer service delivery for clients, guests, and staff
Maintain an accurate record of all contractors or visitors attending/leaving the property
Answer and deal with all telephone enquiries if part of the task role
Conduct and document all patrols as stipulated within the appointed premises Standard Operating Procedures (SOPs)
Make and receive all “check calls” as directed
Send a daily report after completion of the day shift
Conform with and abide by all regulations, policies, work procedures, and instructions
Perform your daily duties to the highest professional standards
Maintain awareness of future planning requirements
React quickly and professionally to all emergencies and incidents
Ensure that all client operations are managed/conducted in accordance with SOPs
Ensure that any deviations from the SOPs are immediately documented and reported to the operations centre
Ensure that all Incidents are reported and documented in accordance with SOPs
Provide an accurate and timely written report in the event of an incident
Assist with implementing any changes at the premises as directed by the management team