Residential Service & Warranty Technician

1-800 Hansons LLC•Troy, MI

2d•$21 - $25•Onsite

About The Position

HANSONS is seeking an experienced Residential Service Technician to help homeowners by completing lifetime warranty service, window repairs, and minor adjustments while also performing measure confirmations for replacement windows, bath remodels, and other residential home improvement projects. If you have 2+ years of residential window installation, window repair, warranty service, or replacement window experience, this is an excellent opportunity to use your skills with one of the Midwest's leading home improvement companies.

Requirements

2+ years of experience as a Window Service Technician, Window Installer, Residential Service Technician, Warranty Technician, Field Technician, or Window Repair Technician
Experience with replacement windows, residential windows, window installation, or warranty service
Strong troubleshooting and diagnostic skills
Excellent measuring accuracy and attention to detail
Professional customer service skills
Valid driver's license with a clean driving record

Responsibilities

Complete lifetime warranty service appointments
Perform window repair and other residential service calls
Troubleshoot operational issues with replacement windows and other HANSONS' products
Replace window sashes, balances, locks, tilt latches, weatherstripping, screens, and hardware
Perform minor adjustments, caulking, glass adjustments, and warranty repairs
Provide exceptional customer service while working in homeowners' homes
Perform measure confirmations for replacement windows
Verify measurements for bath remodels and other residential home improvement products
Confirm openings, product specifications, and installation readiness
Document measurements, photos, and service notes using a company-issued iPad
Communicate with Operations and Installation teams to ensure projects are ready for production