Residential Service Plumber - Guaranteed 40 hours per week!

Sila Services • New Castle, PA

10d • Onsite

About The Position

Burns & McBride is launching a residential plumbing department and is seeking an experienced service plumber to help build it. The company has a long-standing reputation for dependable home services and customer trust. This role offers the opportunity to shape the new department's standards, processes, and reputation while benefiting from an established brand and customer base. The ideal candidate is self-driven, takes ownership of their work, diagnoses accurately, communicates clearly, presents options confidently, and educates homeowners without pressure.

Requirements

• Five or more years of residential service plumbing experience
• Strong diagnostic and troubleshooting skills across residential plumbing systems
• Proven ability to independently manage a daily service schedule
• Experience presenting repair and replacement options to homeowners
• A history of delivering exceptional customer service while consistently meeting revenue goals
• Confident, professional, and customer-focused communication skills
• Strong organization, follow-through, and time-management abilities
• Comfortable using mobile technology and service-management software
• Valid driver’s license with a clean driving record
• Commitment to safety, professionalism, and high-quality workmanship
• A self-driven mindset and willingness to take ownership of each service call

Responsibilities

• Diagnose, repair, and replace residential plumbing systems, fixtures, and equipment
• Independently manage a full daily service schedule
• Thoroughly evaluate plumbing concerns and identify the root cause—not just the immediate symptom
• Explain findings clearly and present homeowners with appropriate repair and replacement options
• Help customers make informed decisions through honest education and professional recommendations
• Complete repairs safely, efficiently, and to a high standard of quality
• Build trust with homeowners and consistently deliver an outstanding customer experience
• Meet performance and revenue goals by identifying legitimate customer needs and offering the right solutions
• Accurately document diagnoses, estimates, recommendations, and completed work using mobile service software
• Maintain a clean, organized, and properly stocked service vehicle
• Protect customers’ homes and leave every work area cleaner than you found it
• Minimize callbacks by completing work correctly the first time
• Provide feedback and ideas that help strengthen the new plumbing department

Benefits

• Guaranteed 40 hours every week
• Industry-leading compensation
• Fully stocked warehouse and parts runners
• New, clean, fully stocked truck
• Comprehensive health benefits: Affordable, high-quality medical, dental, and vision coverage
• Paid time off from day one
• 401(k) with company match
• Parental leave
• Training and development through Service Professionals Academy and Resource Center
• Annual performance reviews
• Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed