Residential Service Manager - College Park

Washington Property Company•College Park, MD

5d•Onsite

About The Position

Washington Property Company, an award-winning, full-service commercial and residential real estate firm, is seeking a Residential Service Manager for its 81-unit community in College Park, Maryland. This role is a key member of the residential operations leadership team. The Building Service Manager is responsible for ensuring the community is a great place to live by overseeing and supporting the maintenance team in keeping the asset safe, clean, and inviting. This includes ensuring that maintenance issues in residents’ apartment homes are resolved in a timely and appropriate manner. The role involves significant customer service, training and coaching team members, and overseeing maintenance functions related to HVAC, plumbing, electrical, and appliance maintenance tickets. The Building Service Manager is an important member of a larger team dedicated to providing residents with an exceptional experience.

Requirements

At least 5 years of trusted experience in residential, commercial, healthcare, and/or hospitality building maintenance.
A track record of exceptional customer service and client relations.
Strength in building trades, complex mechanical building systems to include central plant systems, preventative maintenance, budget and vendor/subcontractor management.
Successfully led CAPX projects delivering on time and within budget.
Ability to interact with all types of people and make the customer happy by solving their maintenance issues.
Kindness and respect towards everyone.
Organized, with exceptional verbal and written communication skills and an eye for detail.
A high school GED.
CFC certification.

Responsibilities

Overseeing and supporting the maintenance team in keeping the asset safe, clean and inviting.
Ensuring that maintenance issues in residents’ apartment homes are resolved in a timely and appropriate manner.
Providing outstanding customer service.
Training and coaching team members.
Overseeing maintenance functions related to HVAC, plumbing, electrical and appliance maintenance tickets.
Ensuring the residents of the community have an exceptional experience.