Residential Service Coordinator

DuraServ Corp•Fort Myers, FL

5d•Onsite

About The Position

DuraServ is seeking a Residential Service Coordinator to manage dispatching, invoicing, and customer communication for their field technicians. This role is the operational nerve center of the branch, connecting customers, technicians, parts suppliers, and management to ensure a seamless service experience. The ideal candidate thrives in a fast-paced environment where accuracy and attention to detail are paramount, as every detail handled correctly keeps the branch running efficiently.

Requirements

High School diploma or equivalent
Proficiency with Microsoft Office (Word, Excel, and Outlook)
Strong organizational and communication skills
Ability to work in a fast-paced, high-volume environment where responsiveness and accuracy are equally non-negotiable

Nice To Haves

1–3 years of experience in a residential service coordination, dispatch, administrative, or operations support role
Experience with work order management, invoicing, or service administration in a field service or similar environment
Background in the commercial dock and door, mechanical services, or industrial services industry

Responsibilities

Answer inbound calls and email communications, providing responsive, professional support and direction on customer inquiries.
Review incoming sales and service leads, coordinating delegation to the appropriate person efficiently.
Serve as a professional point of contact for internal and external customers.
Schedule and dispatch service calls effectively, matching the right technician to the right job with the right information at the right time.
Accurately prepare service orders by creating entries in the system of record, ensuring completeness and timeliness.
Order parts as needed for service work and maintain accurate records related to all parts orders.
Invoice service work and planned maintenance accurately and on time.
Post vendor invoices for Accounts Payable.
Process customer credit card payments promptly, ensuring records are secure and filed appropriately.
Conduct warehouse-related duties as assigned.
Support additional office functions directed by the Operations Manager or Division Vice President.