Residential Service Coordinator

DuraServ Corp•Fort Myers, FL

4d•Onsite

About The Position

DuraServ is seeking a Residential Service Coordinator to act as the operational nerve center of the branch. This role is crucial for dispatching technicians with precision, invoicing without error, and managing customer calls, service orders, and parts requests seamlessly. The Service Coordinator connects customers, technicians, parts suppliers, and management to ensure a smooth service experience. This is an active coordination role in a fast-paced environment where accuracy and attention to detail are paramount.

Requirements

High School diploma or equivalent
Proficiency with Microsoft Office (Word, Excel, and Outlook)
Strong organizational and communication skills
Ability to work in a fast-paced, high-volume environment where responsiveness and accuracy are equally non-negotiable

Nice To Haves

1–3 years of experience in a residential service coordination, dispatch, administrative, or operations support role
Experience with work order management, invoicing, or service administration in a field service or similar environment
Background in the commercial dock and door, mechanical services, or industrial services industry

Responsibilities

Answer inbound calls and email communications, providing responsive and professional support.
Review incoming sales and service leads, coordinating delegation to the appropriate person.
Serve as a professional point of contact for internal and external customers.
Schedule and dispatch service calls effectively, matching the right technician to the right job.
Accurately prepare service orders by creating entries in the system of record.
Order parts as needed for service work and maintain accurate records.
Invoice service work and planned maintenance accurately and on time.
Post vendor invoices for Accounts Payable.
Process customer credit card payments promptly.
Conduct warehouse-related duties as assigned.
Support additional office functions directed by management.