Residential Security Agent (Seattle, WA)

Concentric•Seattle, WA

7d•$50 - $51•Onsite

About The Position

Concentric is hiring a Residential Security Agent (RSA) to join its team embedded with a client in Seattle, Washington. The position is onsite and provides residential physical security services as part of the client’s security team. The RSA supports threat management and emergency response, monitors access control and camera systems, and serves as a first point of contact for client security needs while maintaining a customer-service-focused approach. The schedule is 12-hour shifts on a 4/3–3/4 rotation, with hours of 6 to 6 while on shift. The role begins on night shift and rotates to day shift every few months based on client needs. This is an armed position. Compensation is listed as $50–$51.39 USD for Seattle, Washington. Concentric is a risk consultancy providing strategic security and intelligence services, including risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, embedded staffing, and training. The company describes its values as integrity, collaboration, relationships, excellence, creativity, and results. It states a commitment to diversity, equity, and inclusion and to equal opportunity employment.

Requirements

Must be legally authorized to work in the country where the position is located without visa sponsorship.
Must have required licenses and certifications, including licensing or proven training in defensive tactics, de-escalation, first aid or medical response, security guarding, and firearms use.
Because this is an armed position, must be current or retired law enforcement or possess a current Concealed Pistol License issued by the Washington State Department of Licensing.
Must be eligible to obtain and/or maintain a Washington State Armed Guard Card.
Must hold or be able to obtain CPR/first aid training or higher.
Experience in successful project management and participation in a small-team environment.
Operational experience with residential security teams, executive protection details, and/or high-profile corporate security teams.
A successful track record in a high-touch customer service environment.
Professional bearing and customer service skills.
Demonstrated computer skills, including Google Suite and Microsoft Office applications.
Ability to adapt to fast-paced environments with changing circumstances, direction, and strategy.
High ethical standards and proven ability to handle confidential and sensitive information with judgment, discretion, and diplomacy.
Excellent written and verbal communication skills, including comfort working with senior leadership.
Skill in synthesizing facts, concepts, and principles.
Emotional intelligence and a customer-focused approach.

Nice To Haves

Bachelor’s degree in a related field or relevant experience.
Executive protection and/or tactical training.
Advanced medical training such as EMT, WEMT, WFR, or TCCC/TECC.
Current Washington State guard card and armed endorsement.
Experience with physical security and alarm systems.

Responsibilities

Support threat management and emergency response, serving as the first point of contact for client security needs.
Monitor and manage camera systems, access control technology, and other security tools.
Advise and take action regarding unknown visitors, phone calls, and other contacts.
Maintain rapport and open communication about client needs, support requests, service issues, and deliverables.
Provide a high standard of customer service to clients, guests, and staff.
Ensure client deliverables are met across the full suite of security services.
Proactively communicate risks to personnel, property, or privacy.
Complete client-required plans, surveys, or reports.
Assist with customer service issues to maintain a consistently high level of service.
Communicate courteously and professionally with co-workers, management, clients, and others.
Follow applicable regulations, policies, work procedures, and instructions.

Benefits

HSA medical plan covers 100% of the premium for employee-only coverage; the PPO plan requires an employee contribution for employee-only coverage, and both plans receive substantial employer premium contributions for dependents.
Employer contribution to an HSA.
Medical FSA.
Employer-paid life, short-term disability, long-term disability, and AD&D insurance.
401(k) with employer match.
11 paid holidays.
Paid vacation, sick, and parental leave.
Annual health and wellness benefit.
Pet insurance.
National employee discount program.
Employee Assistance Program.
Credentity Protection – Eclipse Digital Protection by Concentric.
Free access to the Risk Intelligence Dashboard and GEAR App, providing 24/7 access to risk intelligence and remote support.
Dedicated security and intelligence training programs for professional development.
Coaching and mentoring opportunities.