Residential Security Agent (Seattle, WA)

Concentric•Seattle, WA

6d•Onsite

About The Position

The Residential Security Agent (RSA) serves on a client’s residential physical security team, providing onsite security services in Seattle, Washington. The role combines security operations with a customer service-focused approach. The agent monitors access control systems and security tools, supports incident management, and coordinates emergency response. The position follows a 12-hour 4/3–3/4 schedule, with shifts from 6 to 6. It begins on night shift and rotates to day shift every few months based on client needs.

Requirements

Must be legally authorized to work in the country where the position is located without visa sponsorship.
Must meet applicable licensing and certification requirements, including training or proven experience in defensive tactics, de-escalation, first aid or medical response, security guarding, and firearms use.
This is an armed position; candidates must be current or retired law enforcement officers or hold a current Washington State Concealed Pistol License (CPL).
Must be eligible to obtain or maintain a Washington State Armed Guard Card.
Must hold or be able to obtain CPR/First Aid training or higher.
Experience successfully managing projects and participating in a small-team environment.
Operational experience with residential security teams, executive protection details, and/or high-profile corporate security teams.
Track record of working in a high-touch customer service environment.
Professional bearing and customer service skills.
Computer skills, including Google Suite and Microsoft Office applications.
Ability to adapt to fast-paced environments with changing circumstances, direction, and strategy.
High ethical standards and the ability to handle confidential and sensitive information with judgment, discretion, and diplomacy.
Excellent written and verbal communication skills, including comfort working with senior leadership.
Skill in synthesizing facts, concepts, and principles.
Emotional intelligence and a customer-focused approach.

Nice To Haves

Bachelor’s degree in a related field or relevant experience.
Executive protection and/or tactical training.
Advanced medical training such as EMT, WEMT, WFR, TCCC, or TECC.
Current Washington State guard card and armed endorsement.
Experience with physical security and alarm systems.

Responsibilities

Support threat management and emergency response, serving as the first point of contact for client security needs.
Monitor and manage camera systems, access control technology, and other security tools.
Advise and take action regarding unknown visitors, phone calls, and other contacts.
Maintain rapport and open communication regarding client needs, support requests, service issues, and deliverables.
Provide high-standard customer service to clients, guests, and staff.
Ensure client deliverables are met across the full suite of security services.
Proactively communicate risks to personnel, property, or privacy.
Complete client-required plans, surveys, and reports.
Assist with customer service issues to maintain consistent service quality.
Communicate courteously and professionally with co-workers, management, clients, and others.
Comply with regulations, policies, work procedures, and instructions.

Benefits

HSA medical plan covering 100% of the premium for employee-only coverage; PPO medical plan requires an employee contribution for employee-only coverage.
Employer covers a substantial portion of dependent medical premiums under both plans.
Employer contribution to HSA.
Medical FSA.
Employer-paid life, short-term disability, long-term disability, and AD&D insurance.
401(k) with employer match.
11 paid holidays.
Paid vacation, sick, and parental leave.
Annual health and wellness benefit.
Pet insurance.
National employee discount program.
Employee Assistance Program.
Credentity Protection – Eclipse Digital Protection by Concentric.
Free access to the Risk Intelligence Dashboard and GEAR App, with 24/7 access to risk intelligence and remote support.
Dedicated security and intelligence training programs for professional development.
Coaching and mentoring opportunities.