Residential Security Agent (Palo Alto, CA)

Concentric•Palo Alto, CA

7d•Onsite

About The Position

Concentric is seeking a Residential Security Agent (RSA) to join their team, embedded with a client in Palo Alto, California. This is a full-time, onsite position requiring 12-hour shifts (6 AM - 6 PM) with 24/7 coverage, including weekends and holidays. The role operates on a rotating schedule, including day and night shifts, with a '4/3 and 3/4' pattern and every other Wednesday off. The RSA will provide onsite security services as part of the client's residential physical security team, focusing on a customer service-oriented approach. Responsibilities include monitoring access control systems, supporting incident management, and coordinating emergency response.

Requirements

Currently an unarmed position.
Current CA state guard card.
Must have current CPR/AED/First Aid certificate.
A successful track record operating within a high-touch, customer service environment.
Appropriate professional bearing and customer service skills.
Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy.
High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy.
Excellent written and verbal communication skills.
Skilled in synthesizing facts, concepts, and principles.
Emotional intelligence and a customer focused approach.
Valid Driver’s License.
Agent must be of a physical standard to be able to: Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain.
Assist client if injured or need evacuating.

Nice To Haves

Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams.
Executive Protection and/or Tactical training (Military/Law Enforcement).

Responsibilities

Act to support threat management and emergency response and be the first point of contact for client security needs.
Monitor and manage camera system, access control technology and other security tools.
Monitor critical facility functions as assigned by the client.
Advise and take action addressing unknown visitors, phone calls, and other contacts.
Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables.
Provide a high standard of customer service delivery for clients, guests, and staff.
Ensure client deliverables are met across the full suite of security services.
Proactively communicate with clients regarding risks to personnel, property, or privacy.
Ensure completion of any client required plans, surveys, or reports.
Assist with customer service issues to ensure a consistently high level of service.
Communicate with co-workers, management, clients, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures and instructions.

Benefits

HSA medical plan covers 100% of the premium for employee-only coverage.
PPO medical plan requires an employee contribution for employee-only coverage.
Concentric covers a substantial portion of the premium for dependents for both medical plans.
HSA employer contribution.
Employer-paid insurance: life, STD, LTD, and AD&D.
401(k) including employer match.
Paid holidays.
Paid leave (vacation, sick, parental).
Annual Health & Wellness Benefit.
Pet Insurance.
National discount employee program.
Employee Assistance Program for personal needs.
Credentity Protection - Eclipse Digital Protection by Concentric.
Free access to our Risk Intelligence Dashboard and GEAR App.
Dedicated Security and Intelligence Training Programs for Professional Development.
Coaching and Mentoring Opportunities.