Residential Security Agent (Palo Alto, CA)

Concentric•Palo Alto, CA

8h•$50 - $52•Onsite

About The Position

Concentric is seeking a Residential Security Agent (RSA) to join a client's team in Palo Alto, California. This is a full-time, onsite position requiring 12-hour shifts (6 AM to 6 PM) with 24/7 coverage, including weekends and holidays. The schedule operates on a rotating '4/3 and 3/4' basis, with alternating Wednesday off days, and includes periodic changes between day and night shifts. The RSA will play a crucial role in maintaining security while providing a customer service-focused approach. Responsibilities include monitoring access control systems, supporting incident management, coordinating emergency response, and acting as the primary contact for client security needs. The role involves managing camera systems, advising on unknown contacts, maintaining client rapport, ensuring deliverables are met, and proactively communicating risks. The RSA must also ensure client reports are completed, assist with customer service issues, and communicate professionally with all parties. Adherence to all regulations and policies is mandatory.

Requirements

Currently this is an unarmed position. Current CA state guard card
Must have current CPR/AED/First Aid certificate
A successful track record operating within a high-touch, customer service environment
Appropriate professional bearing and customer service skills
Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy
High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy
Excellent written and verbal communication skills
Skilled in synthesizing facts, concepts, and principles
Emotional intelligence and a customer focused approach.
Valid Driver’s License
Agent must be of a physical standard to be able to: Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain.
Assist client if injured or need evacuating

Nice To Haves

Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams.
Executive Protection and/or Tactical training (Military/Law Enforcement)

Responsibilities

Act to support threat management and emergency response and be the first point of contact for client security needs.
Monitor and manage camera system, access control technology and other security tools
Monitor critical facility functions as assigned by the client
Advise and take action addressing unknown visitors, phone calls, and other contacts
Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables.
Provide a high standard of customer service delivery for clients, guests, and staff
Ensure client deliverables are met across the full suite of security services
Proactively communicate with clients regarding risks to personnel, property, or privacy
Ensure completion of any client required plans, surveys, or reports.
Assist with customer service issues to ensure a consistently high level of service
Communicate with co-workers, management, clients, and others in a courteous and professional manner.
Conform with and abide by all regulations, policies, work procedures and instructions.

Benefits

HSA medical plan covers 100% of the premium for employee-only coverage.
PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
HSA employer contribution
Medical FSA
Employer-paid insurance: life, STD, LTD, and AD&D
401 (k) including employer match
Paid holidays
Paid leave (vacation, sick, parental)
Annual Health & Wellness Benefit
Pet Insurance
National discount employee program
Employee Assistance Program for personal needs
Credentity Protection - Eclipse Digital Protection by Concentric
Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
Dedicated Security and Intelligence Training Programs for Professional Development
Coaching and Mentoring Opportunities