Residential Sales Plumber

Benjamin Franklin Plumbing of Lawrenceville•Lawrenceville, GA

66d•Onsite

About The Position

Benjamin Franklin Plumbing of Lawrenceville and Dacula is seeking a high-performing Residential Sales Plumber. This role is for a confident residential plumbing professional who understands the trade, communicates clearly, presents options professionally, and turns service opportunities into completed jobs while maintaining a high level of professionalism, customer care, and workmanship. The company adheres to the Benjamin Franklin Plumbing standard of punctuality, clean appearance, professional communication, Straight Forward Pricing, respect for the customer’s home, and doing the job right the first time. This is not a helper, training, or order-taking position.

Requirements

Residential plumbing experience required
Strong ability to diagnose residential plumbing systems
Experience presenting repair, replacement, and system upgrade options for residential plumbing projects
Confident educating homeowners about their plumbing system, explaining options clearly, and guiding customers toward the right solution without pressure or gimmicks
Clean, professional appearance and respectful attitude
Valid driver’s license
Ability to pass a background check and drug screening where permitted by law
Comfortable using an iPad, ServiceTitan, photos, estimates, and digital paperwork
Available for a demand-driven residential service schedule, including some evenings or weekends as needed

Nice To Haves

5+ years of residential service plumbing experience
Georgia plumbing license preferred but not required for the right candidate with a proven record of accomplishment
Backflow certification preferred; experience performing and documenting backflow testing is a plus
In-home service or sales experience with a proven record of accomplishment, if available in ServiceTitan
Experience with ServiceTitan
Experience with Straight Forward Pricing or flat-rate pricing
Experience estimating tankless systems, whole-home filtration, reverse osmosis, sewer/drain work, repipes, gas piping, well pump systems, and other higher-value plumbing projects
Ability to prepare accurate, value-based estimates that reflect proper workmanship, company standards, and a premium customer experience
Light commercial plumbing experience

Responsibilities

Run residential plumbing service and sales calls focused on diagnosing larger plumbing issues, identifying legitimate system concerns, and presenting clear repair, replacement, and upgrade options.
Manage the full-service process from inspection and diagnosis through customer education, estimate preparation, documentation, job completion, and payment collection.
Attend company-provided training and continuously improve technical knowledge, customer communication, ServiceTitan usage, and professional standards.
Maintain working knowledge of applicable plumbing codes, manufacturer requirements, permitting requirements, and company standards, and apply them on every job.
Thoroughly evaluate the plumbing system, identify repair, replacement, safety, or code-compliance concerns, and educate the homeowner on the best options.
Present properly scoped, code-compliant options that protect the customer, support quality workmanship, and meet company expectations for profitability.
Wear floor protection, protect the customer’s home, and keep a clean job site.
Test and document completed work before leaving the job site to reduce callbacks.
Follow the Benjamin Franklin Plumbing system with no shortcuts.