Residential Route Supervisor - Waste Pro - Pompano FL
About The Position
Waste Pro is seeking an experienced Residential Route Supervisor to lead our residential collection team in Pompano Beach, Florida. This is an excellent opportunity for a safety-focused leader who enjoys working in the field, developing employees, and ensuring exceptional service for our customers. As a Residential Route Supervisor, you will oversee daily residential collection operations, coach and mentor drivers, promote a strong safety culture, and help deliver the Distinguishably Different service Waste Pro is known for. Waste Pro is one of the fastest-growing privately owned waste and recycling companies in the United States. We believe our employees are our greatest asset and invest in their success through competitive compensation, exceptional benefits, professional development, and opportunities for career growth.
Requirements
- Requires a High School diploma or equivalent with a minimum of 3-5 years experience in the transportation, management, logistics or waste industry; or Associate's Degree or minimum of 2 years experience in transportation, logistics, or solid waste operations in which coaching, routing assessments and supervising employees are requirements of the role.
- Valid class A or B commercial driver's license (or ability to obtain one within 3 months of hire) with a personal and business driving record that meets Waste Pro standards and insurance requirements.
- Excellent verbal & written communication skills.
- Proven customer service skills.
- Must be able to work independently make decisions and resolve problems.
- Ability to maintain and portray a positive attitude towards staff and customers.
Nice To Haves
- Previous supervisory or management experience
- Knowledge of Smith System and/or Decision Driving principles
- Working knowledge of OSHA, DOT, ANSI, and other applicable safety regulations
- Proficiency with Microsoft Office
- Strong communication and customer service skills
- Excellent leadership, organizational, and problem-solving abilities
- Ability to work independently and make sound decisions
- Flexibility to support operations, including occasional weekends, holidays, and after-hours calls
- Knowledge and prior application of Smith System and/or Decision Driving principles and techniques.
- Basic computer skills and general knowledge of Microsoft applications.
- Knowledge of OSHA, DOT, ANSI and other related federal, state & local regulations.
- Ability to work flexible schedules including weekends and be available to address operational issues by phone at all times.
- Knowledge of first aid techniques helpful.
Responsibilities
- Supervise residential drivers and oversee daily route operations.
- Promote a strong safety culture through coaching, route observations, and weekly safety meetings.
- Ensure drivers complete pre-trip and post-trip vehicle inspections.
- Monitor route productivity, service quality, and labor efficiency.
- Respond to customer concerns and resolve service issues in a professional and timely manner.
- Conduct ride-alongs and route observations to identify coaching opportunities.
- Monitor driver attendance, DOT Hours of Service compliance, and adherence to company policies.
- Coordinate vehicle repairs and maintenance with the Maintenance Department.
- Investigate accidents, complete incident reports, and assist with workers' compensation and property damage claims.
- Recruit, hire, train, coach, and develop employees.
- Conduct performance evaluations and administer corrective action when appropriate.
- Assist with route coverage and operate collection vehicles when business needs require.
- Foster a positive, respectful, and accountable work environment aligned with Waste Pro's Core Values.
Benefits
- Quarterly Performance Bonus: Earn up to $3,500 every quarter based on safety, operational performance, and leadership results.
- Blue Cross Blue Shield Medical Insurance with a pathway to FREE healthcare
- Dental, Vision, and Supplemental Insurance
- Company-paid Group Life Insurance
- 401(k) with a generous company match
- Paid Vacation
- Paid Holidays
- Paid Sick Time
- Employee Assistance Program (EAP)
- Ongoing training and professional development
- Outstanding career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
