Residential Estimating & Sales

Royalty Roofing•Seymour, IN

24d•$55,000 - $85,000

About The Position

The Residential Roofing Sales & Estimator represents the company by providing customers with professional roofing solutions and contributing to sales and growth objectives. The role requires ownership, self-motivation, customer service, attention to detail, and teamwork. The employee manages assigned sales opportunities from initial customer contact through project completion and follow-up. Performance is measured by sales results, accurate measurements and estimates, customer relationships, and contribution to the company’s success. The position involves measuring residential properties and roofing systems, preparing estimates and proposals, maintaining customer and sales records in the CRM, coordinating with sales and roofing operations teams, and supporting job documentation, invoicing, billing information, and collections. The employee serves as a primary customer liaison and follows concerns through resolution, including post-completion follow-up. The role requires working outdoors in varying weather conditions, climbing ladders, and working safely at heights on residential roofing systems. A valid driver’s license and safe operation of a company vehicle are required. Previous roofing sales, estimating, construction, or related experience is preferred.

Requirements

Strong sales, customer service, communication, and organizational skills.
Self-motivated, able to work independently, and able to manage multiple opportunities.
Strong attention to detail and commitment to accuracy.
Ability to build trust and professional relationships with customers.
Ability to manage a sales pipeline and consistently follow up on opportunities.
Ability to learn and maintain knowledge of residential roofing systems, products, and installation processes.
Ability to work effectively as part of a team.
Comfortable working outdoors and in varying weather conditions.
Ability to safely climb and work from ladders and work at heights.
Valid driver’s license and ability to operate a company vehicle safely.
Ability to use CRM systems and other technology required for the position.

Nice To Haves

Previous roofing sales, estimating, construction, or related experience.

Responsibilities

Respond promptly and professionally to customer inquiries and sales opportunities.
Manage assigned sales opportunities from initial contact through project completion.
Identify customer needs and recommend appropriate roofing solutions based on company products and services.
Manage an individual sales pipeline and follow up on pending opportunities in a timely manner.
Generate additional sales opportunities through networking, referrals, prospecting, and other business-development activities.
Maintain and improve sales, communication, presentation, and negotiation skills.
Measure assigned properties and roofing systems accurately.
Prepare accurate estimates, proposals, and supporting documentation.
Document roof information, measurements, work scope, and estimate calculations accurately.
Maintain complete and current customer and sales information in the company CRM system.
Process required documentation promptly after a job is sold and complete daily tasks, reports, and communications accurately and on time.
Work with the Sales Manager to plan and coordinate estimate workload and the sales pipeline.
Serve as the primary liaison between customers and the Roofing Operations Department.
Partner with Roofing Operations to support a smooth installation process.
Provide billing and job information to the Accountant Department; ensure jobs are documented and invoiced properly.
Assist with timely collection of outstanding customer balances as appropriate.
Review completed job cost information and provide management feedback about results and profitability.
Take ownership of customer concerns before, during, and after installation; follow issues through to resolution.
Communicate professionally with customers throughout the sales and installation process.
Follow up with every customer after project completion to assess satisfaction and address outstanding concerns.
Build and maintain long-term customer relationships.
Provide management feedback about sales, marketing, customer, and operational challenges.
Maintain knowledge of company roofing products, services, and systems, and develop knowledge of roofing, estimating practices, sales techniques, and industry standards.
Collaborate with management and other departments to improve the customer experience and sales process.