Residential QA/QC Field Inspection Associate

ICF•Baton Rouge, LA

4d•$55,400 - $94,180•Hybrid

About The Position

ICF is seeking a Quality Assurance / Quality Control (QA/QC) Inspection Associate to support energy efficiency teams in Northern, Southeast, and Southwest Louisiana. The role coordinates quality assurance activities at residential properties, including post-field inspections, work-in-progress inspections, and safety observations. The associate also assists with developing and implementing QA/QC plans and procedures, investigates non-conforming program contractors, coordinates corrective actions, and maintains QA records using Sightline. The position involves installation inspections, energy savings calculations, and assessment of HVAC system operation and maintenance. The associate interacts with customers, trade allies, and other stakeholders, completes inspection reports, coordinates with QA/QC team members, and facilitates communication with trade allies. Candidates must be located in Baton Rouge, Lake Charles, or Monroe, Louisiana, and have a reliable vehicle for local travel. Field inspections may require travel throughout Louisiana up to 80% of the time; mileage is reimbursed. Some remote work is available.

Requirements

Bachelor’s degree in Business, Energy, Environmental, Building Sciences, or a related discipline; applicants may substitute one year of related experience for each year of education.
At least 2 years of professional experience; utility, energy efficiency, HVAC, weatherization, or related experience is preferred.
Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check.
Must be located in Baton Rouge, Lake Charles, or Monroe, Louisiana.
Must have a reliable vehicle for local travel.
Excellent verbal, interpersonal, and written communication skills.
Strong analytical, problem-solving, and decision-making capabilities.
Ability to work as a team member and independently in a fast-paced environment.
Sound business ethics, including protection of proprietary and confidential information.
Ability to work with internal staff at all levels and with outside clients and vendors.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.

Nice To Haves

Experience performing energy audits and quality assurance inspections in residential customer homes.
BPI, CEM, CLEP, or another related certification.
Knowledge of energy-efficient technologies and practices related to weatherization, HVAC systems, smart thermostats, and other commercial building energy technologies.
Experience with HVAC system assessment, operations, and maintenance.
Prior experience delivering and developing technical training for trade allies.
In-person customer service experience.

Responsibilities

Coordinate quality assurance activities, including post-field inspections, work-in-progress inspections, and safety observations at residential properties.
Assist with developing and implementing QA/QC plans and procedures.
Conduct QA investigations of non-conforming program contractors and coordinate corrective actions.
Maintain QA records using Sightline.
Perform installation inspections and energy savings calculations.
Assess HVAC system operation and maintenance.
Interact with customers, trade allies, and other key stakeholders.
Complete inspection reports, coordinate with QA/QC team members, and facilitate communication with trade allies.
Travel locally and throughout Louisiana to perform field inspections, with travel required up to 80% of the time.