Residential QA/QC Field Inspection Associate

ICF • Baton Rouge, LA

2d • Hybrid

About The Position

ICF is seeking a Quality Assurance / Quality Control (QA/QC) Inspection Associate to support residential energy efficiency teams in Northern, Southeast, and Southwest Louisiana. The position is based in the Baton Rouge, Lake Charles, or Monroe area; candidates must live in one of these areas. The role involves local travel for field inspections, with some remote work.

The associate coordinates quality assurance activities, including post-field inspections, work-in-progress reviews, and safety observations at residential properties. They also assist in developing and implementing QA/QC plans and procedures, investigate non-conforming program contractors, coordinate corrective actions, and maintain QA records using Sightline.

The work includes performing installation inspections and energy-savings calculations, assessing HVAC systems and their operation and maintenance, interacting with customers, trade allies, and other stakeholders, and coordinating inspection reports and communications across the QA/QC team and trade allies. A reliable vehicle is required. Field inspections may require travel throughout Louisiana up to 80% of the time; mileage is reimbursed.

Requirements

• Bachelor’s degree in Business, Energy, Environmental, Building Sciences, or a related discipline; applicants may substitute one year of related experience for each year of education.
• At least 2 years of professional experience; utility, energy efficiency, HVAC, weatherization, or related experience is preferred.
• Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check.
• Reliable vehicle for local travel.
• Ability to travel throughout Louisiana for field inspections up to 80% of the time.
• Excellent verbal, interpersonal, and written communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to work as part of a team and independently in a fast-paced environment.
• Sound business ethics, including protecting proprietary and confidential information.
• Ability to work with internal staff at all levels and with outside clients and vendors.
• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.

Nice To Haves

• Experience performing residential energy audits and quality assurance inspections in customer homes.
• BPI, CEM, CLEP, or other related certification.
• Knowledge of energy-efficient technologies and practices related to weatherization, HVAC systems, smart thermostats, and other commercial building energy technologies.
• Experience with HVAC system assessment, operations, and maintenance.
• Prior experience delivering and developing technical training for trade allies.
• In-person customer service experience.

Responsibilities

• Coordinate quality assurance activities, including post-field inspections, work-in-progress reviews, and safety observations at residential properties.
• Assist with developing and implementing QA/QC plans and procedures.
• Conduct QA investigations of non-conforming program contractors and coordinate corrective actions.
• Maintain QA records using Sightline.
• Perform installation inspections and energy-savings calculations.
• Assess HVAC systems, including their operation and maintenance.
• Interact with customers, trade allies, and other key stakeholders.
• Complete inspection reports, coordinate with QA/QC team members, and facilitate communication with trade allies.
• Travel throughout Louisiana to perform field inspections, as required.

Benefits

• Flexible workplace arrangements and work-life balance.
• Donation matching and volunteer opportunities.
• Tuition reimbursement.
• Access to professional development resources.
• 401(k) matching.
• Employee Stock Purchase Plan.
• Additional benefits; candidates are directed to ask their recruiter for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level