Residential Project Coordinator

Gem Plumbing & Heating•Lincoln, RI

2d•Onsite

About The Position

As a Residential Project Coordinator for GEM, you will play a critical role in managing residential projects from signed agreement through scheduling and completion. This position is highly customer-focused and operates in a fast-paced environment where strong communication, organization, and follow-through are essential. The Project Coordinator serves as a key connection between customers, sales, project management, and operations teams to ensure projects move efficiently through the turnover process and are fully prepared for installation. This role requires proactive problem-solving, attention to detail, and the ability to keep multiple projects progressing simultaneously.

Requirements

Excellent interpersonal and communication skills, with the ability to interact professionally with customers and team members
Strong organizational abilities to manage schedules, project timelines, service calls, and customer records effectively
Customer-focused approach, with a commitment to providing outstanding customer service
Proficiency in using scheduling software, CRMs, and related operational tools, including ServiceTitan and On Call Air
Analytical skills to monitor service metrics, job progress, and identify areas for improvement
Experience coordinating and organizing multiple tasks to meet deadlines efficiently in a high-volume environment
Ability to work independently while effectively collaborating with cross-functional teams such as Sales, Project Management, and internal support departments
Adaptability to prioritize tasks, manage shifting schedules, and thrive in a fast-paced, dynamic environment

Responsibilities

Manage residential projects from signed quote through turnover, scheduling, and completion
Actively follow up with customers to move signed agreements into fully approved and scheduled projects
Create urgency and maintain consistent communication to help customers move forward with pending projects
Assist customers with financing paperwork, deposit collection, rebate requirements, and other items needed before scheduling
Work closely with Sales to obtain complete project turn-ins, including measurements, photos, scope details, and required documentation
Review incoming project information to ensure jobs are complete and ready for Project Manager review
Coordinate with Project Managers to determine whether projects are ready to schedule or require a walkthrough/site visit
Partner with warehouse and internal support teams to confirm material readiness and project requirements prior to installation
Monitor open sold projects and proactively identify obstacles preventing projects from moving forward
Maintain accurate project records, notes, customer communication, and project updates within ServiceTitan throughout the project lifecycle
Support a fast-paced, high-volume environment while managing multiple projects simultaneously
Deliver a high level of customer service while balancing scheduling priorities and operational timelines
Other duties as assigned