Residential Program Specialist, ClearPath On-Bill

Collective Clean Energy Fund•*, CO, CO

8d•$70,000 - $80,000•Remote

About The Position

Collective Clean Energy Fund (CCEF) is seeking a Residential Program Specialist to support the implementation and day-to-day operations of its residential financing programs, with a primary focus on utility On-Bill Repayment (OBR) programs. This role will report to the Residential Program Manager and will play a key role in launching and managing CCEF’s ClearPath On-Bill Repayment (OBR) program in partnership with Xcel Energy. This program is part of CCEF’s broader OBR model, which is designed for implementation with multiple utility partners over time. The Residential Program Specialist will be responsible for coordinating program workflows, supporting project intake and eligibility review, and ensuring alignment across internal teams and external partners. This role will work closely with internal programs, customer experience, workforce development, and finance teams, as well as utility partners, to ensure program requirements are met and processes are executed efficiently and consistently. While this position will initially focus on a specific OBR program, the Residential Program Specialist may also support other residential programs over time based on organizational priorities and team capacity. This role requires strong organizational skills, attention to detail, and the ability to navigate complex program requirements, think creatively within constraints, and drive solutions that support positive program outcomes. Success in this role requires comfort operating in a fast-moving environment where processes are still being built and refined.

Requirements

3+ years of experience in program operations, project coordination, or program support, preferably in clean energy, utilities, financing, or a related field
Strong organizational and project management skills, with the ability to manage multiple priorities and workflows simultaneously
Excellent communication skills, with the ability to coordinate across teams and effectively engage internal and external stakeholders
Demonstrated ability to navigate complex program requirements, think critically, and develop practical solutions within constraints
Experience working cross-functionally with teams such as customer experience, finance, operations, or external partners to deliver coordinated outcomes
High attention to detail and ability to review documentation for completeness and compliance
Proficiency with cloud-based systems and tools (e.g., Google Workspace, CRMs, project management platforms)

Nice To Haves

Familiarity with utility programs, energy financing (including on-bill repayment), or residential clean energy technologies is a plus

Responsibilities

Own and support the day-to-day administration of CCEF’s residential programs, with a primary focus on ClearPath On-Bill implementation and operations
Coordinate project intake, application review, and progression through program workflows, ensuring alignment with eligibility requirements, completeness of documentation, and compliance with program guidelines
Coordinate closely with the Customer Experience Associate to ensure consistent, accurate, and timely communication with program participants; support escalated or complex customer issues as needed
Partner with Workforce Development manager to support contractor participation, including coordination on contractor requirements, communications, and program alignment
Navigate evolving program requirements and partner constraints, proactively identifying solutions and driving alignment across stakeholders
Support coordination with utility partners (e.g., Xcel Energy) to align on program processes, data needs, and participant eligibility verification
Collaborate with internal accounting team to ensure alignment on funding flows, project status, and program-related financial tracking
Lead the development, maintenance, and ongoing updates of contractor training materials, including management of the ClearPath On-Bill online training course and related resources
Assist in preparing program reports, data summaries, and updates for internal leadership and external stakeholders
Monitor program performance and flag risks, inconsistencies, or operational challenges for resolution
Collaborate with the Residential Program Manager to identify process improvements and support ongoing program development and refinement
Contribute to the development and maintenance of program materials, workflows, and internal documentation
Support occasional in-person community outreach events to promote program awareness and engage customers, contractors, and community partners
Provide cross-program support as needed across CCEF’s residential portfolio based on team capacity and organizational priorities
Perform other duties as assigned to support the residential team and broader organizational goals