Residential Program Manager

Easterseals PORT•Woodbridge, VA

7d•$78,000•Hybrid

About The Position

Easterseals PORT Health (ESPH) is seeking an experienced and mission-driven Residential Program Manager to provide leadership and strategic oversight for our residential services. This role involves leading through other residential leaders, helping teams achieve strong clinical, operational, fiscal, and service outcomes while maintaining a culture of accountability, collaboration, and person-centered support. The manager will also partner with internal teams, community agencies, referral sources, and other stakeholders to ensure individuals receive high-quality, responsive services. This is a hybrid position with regular travel to residential facilities, and occasional overnight travel may be required.

Requirements

Bachelor's degree from a USDOE or CHEA-accredited institution; human services or a related field preferred.
Current Qualified Mental Health Professional (QMHP) credential with the Virginia Department of Health Professions is REQUIRED.
Demonstrated leadership experience within residential services, including experience developing, coaching, and supporting successful teams.
Experience with budget management, fiscal reporting, expense monitoring, and operational oversight.
Strong knowledge of behavioral health and person-centered practices, including assessment, crisis services, goal development, and supporting individuals with complex needs.
Strong strategic, communication, and relationship-building skills, with the ability to manage competing priorities, use EMR/EHR and Microsoft 365 technology, and regularly travel among residential locations.
A valid, unrestricted driver's license and personal vehicle insurance are required.

Responsibilities

Lead program performance and operations across assigned group homes, promoting quality, consistency, accountability, and exceptional support for the individuals we serve.
Develop and mentor residential leaders through coaching, goal setting, problem solving, performance management, and ongoing leadership development.
Champion person-centered, recovery-oriented best practices while strengthening approaches to crisis services, family involvement, self-direction, health, and wellness.
Drive operational and fiscal performance by monitoring budgets, revenue, expenses, labor, utilization, and other key program measures and proactively addressing areas of opportunity.
Ensure quality and regulatory readiness by maintaining compliance with applicable licensing, payer, training, documentation, agency, and program requirements.
Build strong partnerships and teams by supporting recruitment, admissions, referrals, and collaboration with employees, Community Service Boards, hospitals, MCOs, families, and community partners.