Residential Program Manager - Community Living Services

The Arc of Ocean County•Brick Township, NJ

4d•Onsite

About The Position

The Arc of Ocean County is seeking an experienced and dedicated Residential Program Manager to oversee the operation of a community residence serving adults with intellectual and developmental disabilities. This leadership position is responsible for ensuring quality services, supervising staff, maintaining regulatory compliance, and fostering a supportive home environment where individuals can thrive. As a Residential Program Manager, you will play a key role in promoting independence, personal growth, community involvement, and person-centered supports while leading a team committed to enhancing the lives of those we serve.

Requirements

High School Diploma or GED required.
Valid New Jersey driver's license in good standing required, with no more than five (5) points.
Minimum of two (2) years of experience supporting individuals with intellectual or developmental disabilities.
At least one (1) year of supervisory, leadership, or management experience required.
Ability to meet the physical demands of the position, including lifting, assisting with mobility needs, and providing direct support when necessary.
Flexibility to adjust work hours based on program and staffing needs.

Nice To Haves

Previous experience working within a residential or group home setting preferred.

Responsibilities

Direct and oversee all aspects of daily residential operations.
Recruit, interview, onboard, train, supervise, and evaluate residential staff and Assistant Managers.
Foster a positive, professional, and team-oriented work environment.
Ensure staff maintain required certifications, trainings, and employment compliance standards.
Review and approve employee timecards and monitor attendance records.
Develop staffing schedules and coordinate coverage to ensure appropriate support levels.
Provide coaching, guidance, and performance feedback to residential staff.
Promote opportunities that encourage independence, self-determination, and personal achievement.
Support participation in recreational, social, educational, and community-based activities.
Develop, implement, and monitor Individual Service Plans (ISPs) and Individual Habilitation Plans (IHPs).
Track progress toward identified goals and ensure services align with individual needs and preferences.
Coordinate access to medical, behavioral, dental, psychological, and therapeutic services.
Encourage individuals to actively participate in decisions affecting their lives and supports.
Maintain a safe, healthy, and supportive living environment.
Ensure all documentation, reporting, and recordkeeping requirements are completed accurately and on time.
Maintain compliance with applicable regulations and standards established by agencies including: Division of Developmental Disabilities (DDD), Department of Human Services (DHS), Department of Children and Families (DCF), and other state and federal oversight agencies.
Complete incident reporting and follow-up requirements in a timely manner.
Participate in audits, inspections, and quality assurance reviews.
Monitor household and program budgets while ensuring responsible use of resources.
Maintain adequate inventories of household supplies, equipment, and program materials.
Identify and coordinate additional resources or funding opportunities when appropriate.
Protect confidential information and uphold the rights of all individuals served.
Maintain effective working relationships with families, guardians, support coordinators, healthcare providers, and community partners.
Demonstrate strong leadership, decision-making, and problem-solving abilities.
Serve as a role model for agency values, professionalism, and person-centered practices.