Residential Program Manager

CN Guidance and Counseling Services • Hauppauge, NY

2d • Onsite

About The Position

Provide clinical and/or administrative supervision to a dynamic team of professional and paraprofessional residential staff providing housing and services to people with psychiatric disabilities. Responsible for the overall functioning of the programs and ensuring compliance with agency policies and procedures as well as applicable local, state and federal regulations.

Requirements

• Master's Degree in Social Work with current license.
• Two years supervisory experience in a mental health related field.
• Knowledge of the needs of the Co-Occurring D/O population.
• Experience in delivery of residential services and familiarity with Office of Mental Health regulations strongly preferred.

Responsibilities

• Oversee and supervise all aspects of assigned residential programs and assures that appropriate and necessary services are delivered and all program guidelines, protocols, policies, procedures and regulations are followed
• Participate in the recruitment, hiring, training and ongoing evaluation of residential staff under the supervision of the Asst. Director/ Director.
• Oversight of staffing patterns at all assigned programs.
• Provide ongoing structured weekly supervision to Program supervisors and ensures that all staff are receiving adequate training and supervision.
• Review and approve all time off requests, time sheets and travel expenses for supervisors in a timely manner.
• Meet with the program supervisor and review the staff schedule on a bi-weekly basis.
• Assure that residents in licensed housing programs receive restorative services appropriate to their needs.
• In a supervisor's absence, services and billing should be completed by the program manager.
• Review the billing report and accuracy after the program supervisor completes it.
• Assure that residents in supported housing are receiving regular visits and relevant services from staff.
• Oversight of medication monitoring procedures in all applicable programs.
• Review the medication logs/Emar on at least a monthly basis to ensure all procedures are being followed appropriately.
• Monitor occupancy rates and ensure maximum occupancy in cooperation with the Asst. Director of Admissions, Asst. Director and Director.
• Conduct intakes for potential residents in cooperation with the Asst. Director of Admissions.
• Ensure that appropriate discharge planning activities occur for all residents.
• Participate in the development, implementation and following of all program policies and procedures in conjunction with the Director.
• Responsible for routine (at least bi-monthly) monitoring of all client records to ensure that records are up to date and include all required documentation in compliance with applicable individual program regulations and policy manuals.
• Assist program supervisors in maintaining consistent and professional collateral contacts to ensure that all program participants are receiving coordinated and adequate services.
• Participate in case conferences when necessary.
• Responsible for assuring proper maintenance and upkeep of all sites.
• Act as liaison with Property Specialist and/or landlords in Unlicensed programs to ensure all physical sites are maintained and meet safety standards.
• Provide direction, guidance and support to staff during business hours.
• Be On-Call one week (wed-wed) after business hours and weekends on a rotating basis (approximately every 3-5 weeks) to answer any calls in which a supervisor may need to report pertinent information, need assistance, handle a crisis situation or incident/accident.
• Ensure that all incidents/accidents/grievances are reported in a timely manner in accordance with applicable regulations.
• Ensure that Quality Assurance standards are met or exceeded in cooperation with the QI Specialist and Director.
• Oversight of monthly Medicaid Billing in Licensed programs and RTS service delivery in Unlicensed programs.
• Oversight of program finances including resident benefits, petty cash accounts, personal needs allowance and other financial issues.
• Identify and implement quality improvement trainings and activities as part of professional development goals
• Encourage quality improvement processes and provide consistent resources for QI and professional development
• Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences.
• Adherence to all safety protocols and procedures to ensure a safe working environment for all employees.
• Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
• Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
• Other duties as assigned.

Benefits

• Medical Dental Vision $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
• Flexible Spending Account
• 403(b) retirement plan
• Long Term and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life Insurance/Supplemental Life Insurance
• Pet Insurance
• HRA
• Training programs including a Mentorship program
• Employees may be eligible for Federal/Public Student Loan Forgiveness
• Career growth and Promotional opportunities
• Employee Perks and Discounts to Broadway shows and more
• 5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly

What This Job Offers

• Job Type: Full-time
• Career Level: Manager