Residential Program Manager for Respite Program/Webster Groves

United Cerebral Palsy Heartland•Webster Groves, MO

9d•$55,000 - $61,000•Hybrid

About The Position

UCP Heartland is seeking a phenomenal Residential Program Manager for their Respite Home in the Webster Groves Area. This is a leadership position within the Respite Program, overseeing one site and responsible for leading a team of up to nine (9) staff and eight (8) clients. UCP Heartland is dedicated to ensuring that children and adults with differing abilities have the opportunity to live, learn, engage, work, and reach their full potential.

Requirements

Three years’ experience in the IDD field.
At least one year supervising a team.
At least one years’ experience in overnight care.
Experience supporting individuals with disabilities or in a customer service field.
Ability to take direction and work with minimal supervision.
The ability to consistently work in a professional, cooperative manner with all Agency clients and personnel.
Good written and oral communication skills.
Computer proficiency.

Nice To Haves

Bachelor’s degree in human services and 1 year of supervisory experience and 3 years of supervisory experience directly related to the IDD field with overnight care.
Experience supporting individuals with disabilities or in a customer service field.
Ability to take direction and work with minimal supervision.
The ability to consistently work in a professional, cooperative manner with all Agency clients and personnel.
Good written and oral communication skills.
Computer proficiency.

Responsibilities

Work with the nursing team to ensure all medical documentation is current for incoming participants.
Provide quality customer service to all parents, staff, funders, and participants with regular and consistent communication.
Track and complete all necessary documentation for participants being referred to the Respite program.
Update the attendance calendar weekly and schedule staff accordingly.
Review monthly reports and safety drills submitted by staff for accuracy, acknowledging documentation prior to submission.
Provide physical assistance including lifting to support participants in accordance with activities involving personal hygiene, activities of daily living, and other domestic functions and in accordance with their support plan. Assist individuals who may weigh more than 150 pounds using proper transferring techniques and/or mechanical lifts.
Ensure the Health and Safety of clients and client rights remains a priority. Support clients with establishing self-determination, advocacy, and security.
Provide home-based services in accordance with the funder and agency’s policies and maintain compliance with all the program’s regulatory codes and requirements (i.e., Medicaid, DMH, SB40 Boards, CARF, Columbus Group).
Manage and supervise employees: coaching employees, planning, assigning, and delegating work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
Support peers and supervisors in a collaborative effort to ensure client’s needs are met.
Complete all required reporting accurately, in a timely manner and in accordance with guidelines established by the Agency’s EHR policy and other Regulatory Entities including but not limited to service documentation, medication administration, incident reports and activity records.
Maintain HIPAA compliance and confidentiality.
Demonstrate excellent defensive driving skills, able to operate agency vehicles varying in size from a standard van to a large ADA custom van and a driving record that meets agency policy requirements.
Safeguard and assure proper care and maintenance of clients and Agency property including but not limited to adaptive equipment, lifts, and Agency vehicles.
Effectively communicate orally and in writing. Respond to written communications before the next business day.
Complete weekly purchase of supplies including: groceries, hygiene items, cleaning products, activity items.
Adequately assess and respond to emergencies at any time apart from scheduled PTO.
Create and execute activities and community outreach opportunities.
Comprehend and demonstrate proficiency with all agency software used for programs.
Secure and maintain training/certification in CPR/First Aid, CPI, L1MA, abuse and neglect, bloodborne pathogens, HIPAA, and all other certifications or trainings as required by the Agency.
Use the EHR (Electronic Health Records) system to complete all documentation.
Provide 24-Hour support to clients, their families and program staff on an ongoing basis.
Work between one site (respite program) and UCP Offices as needed.
On-call 24/7 and could potentially work in ratio with clients.
Responsible for immediate supervision of the respite program staff, support staff and overseeing day-to-day functions of the home.
Other duties as assigned.