Residential Program Manager

Next Steps Community Services • Dalton, NH

10d • Onsite

About The Position

Next Steps Community Services is a New Hampshire-based organization offering therapeutic, person-centered residential support for adults with developmental disabilities, mental health conditions, and related behavioral needs. With a compassionate, trained team and a continuum of care designed to help individuals build skills, achieve personal goals, and live their best lives, Next Steps is committed to empowering people on their journey toward independence and well-being.

This role involves direct oversight of an adult residential program providing support to individuals diagnosed with intellectual and developmental disabilities. The Program Manager serves as the direct liaison between Next Steps and Area Agencies, funding sources, family members, guardians, external healthcare professionals, and other ancillary service providers. The position is responsible for ensuring the overall physical and mental health and wellness of the individuals, assisting them in attaining their goals, and ensuring the highest quality of services are delivered while adhering to all certification and licensing requirements. Accurate and timely completion of all program and client documentation is also a key responsibility.

Requirements

• Previous Experience Required
• High School Diploma, or G.E.D.
• Valid Driver’s License
• Must be at least 21 years old
• Must be willing to complete a criminal background check
• Must be authorized to work in the United States

Nice To Haves

• DSP Team Lead experience
• Direct Support Professional (DSP) experience
• Caregiver experience
• Residential Counselor experience
• Support Staff experience
• Direct Care Staff experience
• Group Home Staff experience
• Background in human services or direct care roles
• Supporting individuals with developmental or intellectual disabilities, including Autism Spectrum Disorder (ASD)
• Person-centered support, behavioral support, and positive behavior strategies
• Independent living skills, life-skills coaching, community integration, and daily living support
• Program management & leadership
• Medication administration (as permitted by state guidelines)
• Meal preparation and documentation
• Safety monitoring and crisis prevention
• Strong communication skills
• Empathy
• Patience
• Reliability
• Teamwork
• Problem-solving skills
• Compassionate care

Responsibilities

• Direct oversight of an adult residential program providing support to individuals diagnosed with intellectual and developmental disabilities.
• Serve as the direct liaison between Next Steps and Area Agencies and/or funding sources, family members, guardians, external health care professionals, and any other ancillary service providers.
• Ensure the overall physical and mental health and wellness of the individuals.
• Assist individuals in attaining their goals.
• Ensure the highest quality of services are being delivered to the individuals.
• Ensure that the program is adhering to all certification and licensing requirements.
• Responsible for the accurate and timely completion of all program and client documentation.
• Staff assists each individual to become more productive and active members of their community.
• Provide onsite services and supports provided by highly trained staff.
• Enhance the quality of life for each person served through individualized clinical and behavioral treatment; counseling services; independent living skill development; vocational/educational skill development; and relationship-oriented coaching, mentoring, and teaching.

Benefits

• Excellent Benefits Package
• All staff training is provided and paid.
• First Aid, CPR, MOAB, Medication Administration Program, Fire Safety, OSHA, Human/Client Rights Training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED