Residential Program Coordinator I+

A New Leaf•Owasso, OK

7d•Onsite

About The Position

The Program Coordinator I+ supports A New Leaf’s Phase II residential model at The Village by coordinating client services, operations, staffing logistics, compliance, and communication among residents, staff, and leadership. This role is designed to promote independent living success and tenant stability, provide responsive support for resident and operational needs, coordinate transportation and staffing coverage as assigned, and strengthen communication across residents, staff, and leadership.

Requirements

Minimum age – 21 years old.
Minimum of four years of any combination of college level education and/or full-time equivalent experience in serving people with disabilities.
Work experience in the field required.
Have and maintain a valid driver’s license, including dependable vehicle/transportation to and from work, and automobile insurance coverage at all times, to ensure you are eligible to operate company vehicles.
Ability to communicate verbally and in writing.
Work flexible schedule based on the those served by and the needs of A New Leaf, Inc., including but not limited to working scheduled evenings or weekends based on the department/event need.
Expressed desire to work with as well as a positive attitude when working with individuals with developmental disabilities and autism.
Strong organizational skills and an ability to thrive and be productive equally in a team oriented or autonomous environment.
Ability to clearly exemplify A New Leaf, Inc.’s Core Values of Client-Centered/Customer-Focused; Professionalism; Innovation; and Collaboration.
Maintain CPR/First Aid certification
Maintain DDS Medication Administration Training

Nice To Haves

Bachelor’s Degree in a related field preferred
Supervisory experience preferred.

Responsibilities

Oversee daily operations for the assigned residential caseload and ensure implementation of each client’s plan of care in the home and community.
Participate in individual planning, team meetings, and quarterly reporting while advocating for client rights, choices, and preferences.
Maintain regular communication with clients, families, guardians, and team members and monitor progress toward outcomes.
Coordinate medical care, including appointment scheduling, attendance, documentation, follow-up, and service as primary or backup Health Care Coordinator.
Oversee medication management, monthly audits, and required documentation submitted to appropriate entities in a timely manner.
Support clients and guardians with benefits, insurance, trust, and related coordination to ensure daily living and financial support needs are addressed.
Coordinate staffing coverage with leadership partners and manage Phase II transportation logistics as assigned.
Provide direct operational support, including backup shift or transportation coverage, to maintain continuity of services.
Respond to emergencies, complaints, and Remote Supports crisis calls and ensure appropriate follow-up.
Complete required monthly site visits and audits to confirm safety, documentation, compliance, and adherence to agency and waiver standards.
Ensure monthly emergency drills, water temperature checks, and corrective follow-up related to site visit findings are completed.
Oversee monthly financial logs, petty cash, p-card activity, receipts, and client trust account requests.
Coordinate spend-downs, monitor client balances when A New Leaf acts as Representative Payee, and obtain required approvals for larger fund requests.
Maintain working knowledge of leases and financial agreements, communicate balance status to the Program Manager, and coordinate renewals or updates as needed.
Responds to inquiries from Case Managers (CMs) regarding lease and financial agreement status and ensures appropriate follow-up.
Review GERs, T-Logs, and incident reporting requirements daily, including approval or escalation of reports as required.
Audit required documentation monthly and maintain client and operational records that are current, accurate, and audit ready.
Review and process mileage app entries and related reports for payroll and billing.
Participate in on-call rotation, crisis response, required meetings, training, and assigned projects or task forces.
Lead monthly DSP/Lead DSP meetings as needed and coordinate scheduling and coverage communication with appropriate leadership partners.
Rotate responsibility for the residential after-hours on-call phone with other Program Coordinator + to provide support and respond to urgent residential needs outside of standard business hours.
Review and approve employee timecards, PTO, payroll, attendance, billing documentation, and EVV requirements in accordance with agency deadlines.
Collaborate with Human Resources to onboard staff supporting the assigned caseload.
Collaborate with Lead DSPs and leadership to support staff meetings, communication, training, and policy updates.
Lead regular one-on-one meetings, mentor staff, and support coaching, corrective action, evaluations, and annual performance reviews in coordination with the Program Manager.
Submit required personnel forms, approve mileage reports, and ensure direct reports follow medication, state, and agency requirements.