Residential Plumbing Service Technician (Columbus Market)

Five Star Home Services • Canal Winchester, OH

6h • $28 - $34 • Remote

About The Position

Five Star Home Services is seeking an experienced Residential Plumbing Service Technician for the Columbus market. This role is for a plumber who can independently diagnose and solve complex plumbing issues, guide homeowners through repair options, and perform advanced diagnostics and repairs without constant supervision. The ideal candidate is not just a repair person but a problem-solver who can identify root causes and implement effective solutions.

Requirements

• Strong residential plumbing service and diagnostic experience.
• Ability to independently troubleshoot common and complex plumbing problems.
• Strong working knowledge of residential water, waste, drain, vent, gas, and water-heating systems.
• Tank and tankless water-heater diagnostic and service capability.
• Water-pressure and system-component diagnostic ability.
• Strong understanding of applicable plumbing codes and safe work practices.
• Ability to determine appropriate repair versus replacement solutions.
• Ability to build accurate estimates and present repair options to homeowners.
• Ability to complete clean, code-compliant repairs and verify your work.
• Strong customer communication and professionalism.
• Ability to use ServiceTitan or similar field-service technology.
• Valid driver's license and acceptable driving record.
• Ability to safely perform the physical requirements of residential plumbing service work.
• Ability to participate in scheduled on-call, weekend, and overtime coverage as needed.

Nice To Haves

• Diagnose and plan whole-home repipes or major water-distribution repairs.
• Diagnose complex gas leaks and complete pressure testing.
• Plan complex drain, waste, vent, or stack repairs.
• Diagnose well-pump, pressure-tank, and well-system issues.
• Develop solutions for larger water-treatment or pressure-correction projects.
• Handle complex, multi-day repair planning.
• Take ownership of high-value service opportunities from diagnosis through approved solution.
• Provide technical support or coaching to less-experienced technicians.

Responsibilities

• Run residential plumbing service calls with autonomy.
• Diagnose the root cause of plumbing problems, evaluate the overall system, and explain findings to homeowners.
• Present appropriate solutions and complete safe, code-compliant repairs.
• Diagnose and repair residential water, drain, waste, vent, and gas systems.
• Diagnose and replace tank and tankless water heaters.
• Diagnose water-pressure issues involving PRVs, expansion tanks, thermal expansion, and related components.
• Diagnose and repair gas leaks, including pressure testing.
• Complete drain-line and piping repairs and replacements.
• Diagnose and correct sump pump and related system issues.
• Troubleshoot plumbing problems beyond the obvious symptom to identify the actual root cause.
• Evaluate repair-versus-replacement options and develop appropriate customer solutions.
• Handle higher-value residential repairs with limited supervision.
• Identify code, safety, system-condition, and long-term reliability concerns.
• Test and verify completed repairs before leaving the customer's home.
• Accurately document findings, completed work, photos, and recommendations in ServiceTitan.
• Explain technical issues, recommend solutions, and build good/better/best repair or replacement options.
• Prepare accurate estimates for residential plumbing repairs.
• Clearly explain code, safety, and long-term system concerns to customers.
• Help customers understand their options without using high-pressure tactics.
• Protect the customer's property and leave the work area clean and professional.
• Communicate proactively when the scope of work changes.
• Create a positive customer experience.

Benefits

• $28–$34/hour + commission opportunities
• Take-home company vehicle + fuel card
• $500 Boot Allowance
• Dispatch from home — no overnight travel
• Weekly pay
• Medical, Dental & Vision Insurance after 90 days
• Company HSA contributions with HDHP enrollment
• 401(k) with up to 4% company match after 90 days
• Paid Time Off after 90 days
• 6 Paid Holidays
• Choose Your Five Star Benefit: Select a Five Star Home Services Home Maintenance Plan for your home (or a direct relative's home if you're not a homeowner) OR receive $150 in Five Star Company Store credits each quarter
• Company-Paid Benefits: Short-Term Disability, Long-Term Disability, $25,000 Life Insurance, Maternity & Paternity Pay, and Employee Assistance Program
• Additional Voluntary Benefits: Accident, Critical Illness, Voluntary Life, Norton LifeLock & Spot Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed