Parrish Services - Residential Plumber
About The Position
Parrish Services, now part of Ace Hardware Home Services, is hiring a Residential Plumber to complete residential plumbing, drain-cleaning, and other in-home service calls. The role involves troubleshooting, diagnosing, identifying, and repairing plumbing issues ranging from faucet repairs and water-heater installations to repiping. The plumber uses appropriate tools and materials, provides technical support, and helps customers understand their home, financing options, and maintenance plans. The position emphasizes building customer rapport, delivering professional and knowledgeable service, and meeting sales and revenue goals. The plumber is expected to stay current on manufacturers’ products and their installation, operation, maintenance, service, and repair; train and mentor apprentices as needed; participate in training and meetings; and keep the work site and company truck clean and organized. The role requires a commitment to ethics, honesty, integrity, and strong customer service.
Requirements
- At least two years of residential plumbing experience.
- Mechanical aptitude.
- Valid driver’s license and clean motor vehicle record.
- Valid U.S. driver’s license held for at least three continuous years immediately preceding the application date.
- Ability to meet company motor vehicle and insurance eligibility requirements.
- High standards for work, excellence, and integrity.
- Growth mindset and desire to improve.
- Ability to work quickly and thrive under pressure.
- Team player with a positive attitude.
- Dependable and consistent.
Nice To Haves
- Sales experience.
- Knowledge of tankless systems, water treatment, and well pumps.
Responsibilities
- Complete plumbing, drain-cleaning, and other related in-home service calls.
- Build customer rapport and provide great service.
- Educate and assist customers regarding their homes, financing options, and maintenance plans.
- Provide technical support to customers.
- Understand sales criteria and work to exceed revenue goals.
- Stay current on manufacturers’ products concerning installation, operation, maintenance, service, and repair.
- Troubleshoot, diagnose, identify, and repair residential plumbing tasks using appropriate tools and materials.
- Train and mentor apprentices as needed.
- Participate in training exercises, morning meetings, and retreats.
- Maintain a clean, organized job site and a well-inventoried truck.
- Provide professional, knowledgeable customer service to support satisfaction, referrals, and repeat business.
- Maintain high standards of ethics, honesty, and integrity.
Benefits
- Incentive, commission, and bonus opportunities, depending on role and grade level.
- 401(k) retirement savings plan with matching company contributions, eligible on the first day.
- Medical, dental, and vision coverage.
- Company-paid short-term and long-term disability coverage.
- Life insurance benefits for employees and dependents.
- Warehouse merchandise discount.
- Paid time off and paid holidays, depending on role and month of hire.
- Career growth and opportunities across multiple service channels.
- Tools, hands-on training, formal education, and coaching.
- Employee Assistance Program offering professional assistance for personal, legal, financial, work, childcare, and elder-care support.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
