Residential Plumber & HVAC Technician

Action Furnace•Red Deer, AB

8d•Remote

About The Position

Action Furnace is expanding its services to include plumbing and is seeking experienced Plumber/HVAC Technicians for its residential operations in Red Deer, AB. This role involves the installation, repair, and maintenance of residential plumbing systems. The ideal candidate will be a skilled, safety-conscious professional committed to high-quality workmanship, clear customer communication, and an exceptional in-home experience, ensuring all work complies with codes and company standards. This is an opportunity to be part of a growing team with a strong focus on customer satisfaction and employee development.

Requirements

Journeyperson Plumbing Ticket
Minimum three (3) year driver’s license with a clean abstract
Customer-focused mindset with strong communication abilities

Responsibilities

Accurately diagnose a wide range of residential plumbing issues by assessing system performance, identifying root causes, and evaluating both immediate and long-term impacts on the home.
Determine the best repair or replacement solutions, balancing quality, code requirements, and customer needs.
Tackle complex, recurring problems with sharp technical instincts and hands-on know-how.
Use the right tools and diagnostic techniques to nail every assessment and deliver reliable results.
Maintain and continuously expand technical expertise by participating in ongoing training, certifications, and professional development to stay current with plumbing technology, tools, and industry best practices.
Clearly explain your findings and recommendations to customers without pressure or technical jargon.
Address customer questions and concerns with patience, professionalism, and empathy.
Set clear expectations around timelines, scope of work, and outcomes to build trust and confidence.
Consistently represent Action Furnace’s values by delivering a positive, respectful, and professional in-home experience at every visit.
Walk customers through repair-vs-replace options clearly and honestly.
Identify ethical, customer-focused opportunities for system upgrades, replacements, or preventative solutions that enhance reliability, efficiency, and long-term performance.
Educate homeowners on how their plumbing systems operate, common maintenance needs, and warning signs of future issues.
Introduce and explain maintenance plans, membership programs, and proactive service options that help customers protect their homes and avoid unexpected repairs.
Ensure all recommendations align with Action Furnace’s commitment to integrity, quality workmanship, and customer-first service.
Strictly adhere to all applicable plumbing codes, OH&S requirements, and Action Furnace safety policies to ensure safe and compliant work at all times.
Perform work in a manner that prioritizes personal safety, customer safety, and the protection of property in occupied residential environments.
Maintain a clean, organized, and hazard-free worksite during and after each job, minimizing disruption to homeowners.
Properly use and care for tools, equipment, and personal protective equipment (PPE).
Actively participate in safety meetings, training sessions, inspections, and incident reporting to support a strong safety culture.