Residential Plumber & HVAC Technician

Action FurnaceRed Deer, AB
Remote

About The Position

Action Furnace is expanding its services to include plumbing and is seeking experienced Plumber/HVAC Technicians for its residential operations in Red Deer, AB. This role involves the installation, repair, and maintenance of residential plumbing systems. The ideal candidate will be a skilled, safety-conscious professional committed to high-quality workmanship, clear customer communication, and an exceptional in-home experience, ensuring all work complies with codes and company standards. This is an opportunity to be part of a growing team with a strong focus on customer satisfaction and employee development.

Requirements

  • Journeyperson Plumbing Ticket
  • Minimum three (3) year driver’s license with a clean abstract
  • Customer-focused mindset with strong communication abilities

Responsibilities

  • Accurately diagnose a wide range of residential plumbing issues by assessing system performance, identifying root causes, and evaluating both immediate and long-term impacts on the home.
  • Determine the best repair or replacement solutions, balancing quality, code requirements, and customer needs.
  • Tackle complex, recurring problems with sharp technical instincts and hands-on know-how.
  • Use the right tools and diagnostic techniques to nail every assessment and deliver reliable results.
  • Maintain and continuously expand technical expertise by participating in ongoing training, certifications, and professional development to stay current with plumbing technology, tools, and industry best practices.
  • Clearly explain your findings and recommendations to customers without pressure or technical jargon.
  • Address customer questions and concerns with patience, professionalism, and empathy.
  • Set clear expectations around timelines, scope of work, and outcomes to build trust and confidence.
  • Consistently represent Action Furnace’s values by delivering a positive, respectful, and professional in-home experience at every visit.
  • Walk customers through repair-vs-replace options clearly and honestly.
  • Identify ethical, customer-focused opportunities for system upgrades, replacements, or preventative solutions that enhance reliability, efficiency, and long-term performance.
  • Educate homeowners on how their plumbing systems operate, common maintenance needs, and warning signs of future issues.
  • Introduce and explain maintenance plans, membership programs, and proactive service options that help customers protect their homes and avoid unexpected repairs.
  • Ensure all recommendations align with Action Furnace’s commitment to integrity, quality workmanship, and customer-first service.
  • Strictly adhere to all applicable plumbing codes, OH&S requirements, and Action Furnace safety policies to ensure safe and compliant work at all times.
  • Perform work in a manner that prioritizes personal safety, customer safety, and the protection of property in occupied residential environments.
  • Maintain a clean, organized, and hazard-free worksite during and after each job, minimizing disruption to homeowners.
  • Properly use and care for tools, equipment, and personal protective equipment (PPE).
  • Actively participate in safety meetings, training sessions, inspections, and incident reporting to support a strong safety culture.

Benefits

  • RRSP Matching Program
  • Benefits including medical, dental, and health spending account
  • Company supplied iPhone and iPad
  • Dispatch from home
  • Flexible schedule
  • Growth opportunities
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