Residential Operations & HOA Coordinator

Hilton • McLean, VA

7d • Onsite

About The Position

The Residential Operations & HOA Coordinator provides dedicated support to the Director of Residential Development & Operations, serving as an organizational and administrative backbone across a growing portfolio of branded residential properties. This is a hands-on support role well-suited to someone who thrives on keeping complex, multi-market operations running smoothly — and who can represent the Residential Programs team professionally with owners, operators, and partners. The role sits at the intersection of pre-opening operations, owner relations, and project coordination, requiring both strong organizational instincts and the polish to communicate confidently with senior stakeholders and high-net-worth clientele.

Requirements

• Two (2) years of professional or hotel operations experience
• One (1) year of experience producing clear, professional communications, including independently drafting correspondence
• One (1) year of experience managing multiple projects or tasks in an organized manner
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); comfort learning new property management or HOA platforms

Nice To Haves

• Two (2) years of experience in property management, HOA administration, residential operations, or a related field
• Familiarity with branded residential or luxury hospitality environments
• Experience with platforms such as BuildingLink, Yardi, or similar property management systems
• Bilingual English/Spanish, given portfolio presence in Latin America

Responsibilities

• Maintain and manage detailed pre-opening trackers, monitoring task completion, ownership, and timelines across key workstreams
• Track open items and follow-ups across active launches, proactively flagging risks or delays
• Draft and manage communications to residential owners, including operational updates, assessment notices, and inquiry responses in line with brand standards
• Serve as a first point of contact for routine questions and concerns, escalating as appropriate
• Support site teams with HOA administrative needs, including correspondence, documentation, and platform-related questions
• Assist with HOA assessment tracking and related owner communications for directly managed properties
• Maintain organized records and databases of property information, owner contacts, and governing documents
• Maintain the Director's project tracker, ensuring visibility into deadlines, priorities, and follow-ups
• Provide general administrative and organizational support to the Director, including calendar coordination, travel logistics, and meeting preparation
• Monitor industry publications and flag relevant market developments or competitive insights
• Coordinate cross-functional deliverables with internal partners (Brand, Legal, Finance, AD&C) to keep pre-opening milestones on track
• Partner with the Director and Finance teams to support budget development processes
• Support relationship management with external partners, including local management firms, developers, and real estate professionals
• Prepare materials for stakeholder meetings, including agendas, presentations, and follow-up summaries
• Assist in developing internal reports, presentations, and briefing materials for senior leadership
• Support development and population of year-one HOA and operational budgets using proformas and templates
• Assist with creation of owner-facing pre-opening materials, including welcome communications, orientation packages, and presentations
• Support implementation and ongoing utilization of residential platforms (e.g., BuildingLink, Owner Relations Software, Yardi) across the portfolio
• Coordinate deliverables tied to cross-functional initiatives, including program rollouts and systems implementations

Benefits

• 110 nights of deeply discounted travel through the Go Hilton travel program
• Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support through dedicated caregiving concierge services
• Crisis concierge for practical support and emotional care during times of loss
• Mental health resources through the Employee Assistance Program (EAP), including free counseling and support
• Generous paid time off (PTO)
• Health & welfare benefits, including health plans, dental cleanings, and vision coverage
• Retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed