Residential Market Specialist

Brookfield Properties•Cleveland, OH

1d•Remote

About The Position

The Residential Market Specialist oversees field and operational activities that support overall market performance. The role ensures a smooth transition from construction completion to resident move-in by maintaining quality, efficiency, and customer experience standards. It supports market operations through property inspections, coordination, and issue resolution, and includes managing part-time team members. The position requires strong organization, attention to detail, and the ability to manage priorities in a fast-paced, field-based environment. The specialist inspects vacant homes and prepares them for tours and move-in, performs basic maintenance and light cleaning, assists with utility inspections, and addresses HOA, HUD, city, and municipal inspections or code violations. The role documents work using technology, tracks market metrics, supports operational and financial goals, and serves as the initial contact for reports of unauthorized occupants, potential scams, or property abandonment. It also supports regulatory compliance, maintains inspection records, collaborates with local authorities when necessary, and may represent the market in court proceedings related to rent disputes or lease violations. Maymont Homes describes its mission as positively impacting lives in the communities it serves. It is part of Brookfield and highlights career growth, a Great Place to Work certification, and benefits including a 5% 401(k) match, wellness credits, and up to 160 hours of annual PTO for full-time employees.

Requirements

High school diploma or equivalent.
At least 2 years of experience in property management, maintenance, construction, or a related field.
Strong organizational and time-management skills.
Effective written and verbal communication skills.
Analytical thinking and problem-solving ability.
Ability to manage multiple priorities and meet deadlines.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to learn and use mobile inspection and property management software.
Strong attention to detail and commitment to high-quality work.
Ability to work independently and collaboratively in a team environment.

Nice To Haves

Experience with MRI Software or similar property management systems.
Familiarity with fair housing regulations and local real estate laws.
Prior experience managing or coordinating team members in a field environment.

Responsibilities

Conduct regular inspections of vacant homes to ensure they are tour-ready and move-in ready.
Perform basic maintenance, including replacing smoke detector batteries, light bulbs, and air filters, and reprogramming garage remotes.
Prepare homes for move-in by identifying and resolving outstanding issues, removing temporary signage, rekeying locks, and installing permanent lockboxes.
Assist with utility inspections and ensure services are properly transferred or maintained.
Verify and address HOA, HUD, city, and municipal inspections or code violations.
Schedule and oversee part-time team members to support productivity and efficient task completion.
Use technology to document inspections, capture photos, and provide real-time updates to cross-functional teams.
Track key metrics and assist with operational and financial goals.
Validate initial reports of unauthorized occupants, potential scams, or property abandonment; document findings and coordinate next steps.
Ensure compliance with applicable federal, state, and local regulations, including fair housing guidelines.
Maintain accurate inspection documentation and reporting standards.
Collaborate with local authorities when necessary and post legal notices in compliance with regulations.
Represent the market as a witness in court proceedings related to rent disputes or lease violations, when required.
Guide and oversee part-time team members, ensuring productivity and quality of work.
Collaborate with Operations, Property Management, Construction, and Maintenance teams to support market performance and property readiness.
Promote company values, accountability, and professional standards in field and team interactions.
Maintain a professional and courteous demeanor with residents, vendors, and team members.
Perform light cleaning tasks as needed and other duties as assigned.
Complete assigned daily and weekly inspections on time and meet scheduling and productivity targets.
Maintain accurate, high-quality inspection reports and contribute to market performance, reduced downtime, property standards, and low move-in maintenance issues.