Residential Manager

RISE Life Services, An Aid to The Developmentally • Town of Southold, NY

4d • $67,800 - $67,800 • Onsite

About The Position

The Residential Manager, under the direct supervision of the IRA/ICF Assistant Director and/or Program Coordinator, will oversee and maintain the successful operation of the Individualized Residential Alternative/Intensive Care Facility serving Individuals with Developmental Disabilities. The role requires professionalism, forward-thinking, and acting as a positive role model. Key duties include problem-solving, multitasking, conducting research for program concerns, and being available on-call 24/7 for emergent needs. The manager will also handle crisis situations, deploy resources, and communicate effectively. They will provide training, direction, and supervision to Direct Support Professionals and the Assistant Manager, maintain meticulous records for attendance, compliance, and outcomes, and ensure their own training compliance. The role involves coordinating all services for individuals, including linkages to day treatment, medical, psychiatric, and financial services, while considering individual choices. The manager is responsible for ensuring the program is prepared for external DQI audits, conducting regular self-audits, and overseeing agency medication protocols in collaboration with staff and the RN/LPN. Mandatory monthly staff meetings with professional agendas and minutes are required, as is attendance at monthly Managers’ meetings. Specific Residential Habilitation Plans/LRO/SROs must be developed and reviewed every six months, with invitations extended to all parties the individual deems necessary. The manager will coordinate the implementation of these plans, including staff assignments, data collection, progress notes, and billing requirements. Collaboration with the clinical department (BIS) is essential for behavioral tracking mechanisms and ensuring the successful implementation of Behavior Plans. Documentation in Precision Care, including monthly summaries and identification of areas of concern, is required. The role also includes managing staff schedules, training, and onboarding, participating in the interview process, and assisting with recruitment. Timesheet approval via PayCom, participation in the admission/discharge process, and representing the agency to other service providers are also key responsibilities. Oversight of cooking needs, including menu planning, food shopping, and meal preparation, is required, along with reviewing weekly menus and submitting financial and log receipts. Maintaining documentation of medical appointments and accompanying residents to appointments are also part of the role. Commitment to professional development, sound judgment, and proficiency with Microsoft Outlook, Excel, Word, and Teams are necessary. Efficient time management, organization, proactive planning, and prioritizing are essential for accomplishing responsibilities. The manager will ensure the organization of monthly recreation activities to promote independence, wellness, and community integration, and establish/maintain professional relationships. Handling complaints, settling disputes, resolving grievances, and mediating conflicts are also expected.

Requirements

• A H.S Diploma (Bachelor’s degree Preferred) with at least three (3) years’ experience working with the Developmentally Disabled population
• Graduate from an accredited college or university with a degree in the field of human services preferred.

Responsibilities

• Demonstrate ability to problem solve, multi-task, and conduct research to resolve program concerns in a timely manner
• Available on-call 24/7 for emergent needs, triage and support; flexible schedule with availability to deploy to the site, as needed.
• Exhibit effectiveness in handling crisis situations, deploying resources, and communicating effectively to required parties.
• Provide training, direction, and supervision to full time, part time, or on-call Direct Support professionals assigned to the program as well as the Assistant Manager.
• Maintain meticulous records to track attendance, compliance and outcomes; Maintains own training compliance
• Coordinates all services for Individuals- including linkages to day treatment, medical, psychiatric, financial, etc. considering the Individuals’ choice
• Thoroughly ensures the program is prepared for External DQI Audits; Conducts regular self-audits of records to identify areas of concern
• Oversees and implements agency medication protocols; Works collaboratively with the Direct Support Professionals and the RN/LPN to ensure OPWDD Medication protocols are followed by staff
• Conducts MANDATORY staff meetings at least once per month- preparing a thorough, professional agenda; Maintains minutes of staff meetings as well as a sign-in sheet; Attends monthly Managers’ meeting- showing up timely and prepared to present on Program updates
• Develop specific Residential Habilitation Plans/LRO/SRO for the individuals, works in conjunction with the Case Manager/QIDP to conduct reviews every six months as required- and invites all parties the Individual deems necessary to partake in their Life Plan/CFA; Maintains active target dates on the Residential Habilitation Plan/LRO/SRO necessary for service delivery
• Coordinates the implementation of Residential Habilitation Goals LRO/SRO, including staff assignments for goal-related activities, data collection, progress notes, billing requirements.
• Works collaboratively with clinical department (BIS) to complete/oversee ABC sheets, other behavioral tracking mechanisms making certain that Behavior Plans are successfully implemented; Maintain records and submit according to program due dates.
• Utilize Precision Care for all documentation; create monthly summaries based on progress notes; Identify areas of concern and appropriately address with assigned team members
• Manage staff schedules, required trainings and staff onboarding process
• Participate in interview process, documenting an applicant tracking form and forwarding to HR within 24 hours; Assist in actively recruiting for new team members- as necessary.
• Approve timesheets via PayCom every Sunday for all assigned employees; Participates in the admission/discharge process, including trial visits, and 30-day discharge Follow up report.
• Confidently Represent agency to other service providers and community groups.
• Oversees the cooking needs with healthy menu planning, food shopping/ordering, and meal preparation, incorporating the dietary needs of the individuals. Review the weekly Menu, making any needed changes.
• Submit Weekly Food ledgers/receipts and Monthly Recreational receipts, van logs/receipts, etc.
• Maintain documentation of annual/bi-annual medical appointments (i.e. physical /PPD/Psychiatric/Psychosocial)
• Accompany residents on medical appointments utilizing agency vehicle; Assign to Residential staff where possible.
• Commitment to professional development
• Ability to exercise sound judgement always
• Ability to keep up with a multitude of emails via Microsoft Outlook; Perform other duties via Microsoft Suites (Excel, Word, Teams)
• Effectively manage time, organize workspace, demonstrate proactive planning/prioritize to accomplish responsibilities
• Ensuring organization of monthly recreation activities to promote independence, wellness and community integration
• Establish and maintain professional, interpersonal relationships; Develop constructive and cooperative working relationships.
• Efficiently handle complaints, settle disputes, resolving grievances, conflicts, and offer mediation of staff and individuals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED