Residential Manager

Support Solutions • Selmer, TN

2d • Hybrid

About The Position

The Residential Manager is responsible for administrative and programmatic duties within their assigned areas. This includes ensuring the needs of supported individuals are met, maintaining correct staffing ratios, ensuring staff are properly trained, completing documentation accurately, and ensuring all areas meet state and licensure requirements. The role involves supervising Direct Support Professionals, implementing staffing schedules, and providing support to individuals with disabilities to empower them towards self-directed lives and skill development. The mission is to ensure supported persons are happy, healthy, and safe, enjoying life to the fullest.

Requirements

• Must be 21 years or older.
• Must have a high school diploma or equivalent.
• Must have one year experience in direct service delivery with adults with intellectual disabilities.
• Must be able to do heavy lifting in assisting with personal care, if applicable.
• Must have proficient computer knowledge.
• Must have a valid driver's license and maintain a valid driver's license and acceptable driving record throughout employment.
• Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug and felony offender listings.
• Must meet all training requirements and keep training current.
• Effective verbal and written communication skills.
• Effective organizational skills, able to complete heavy workloads within established time frames, and perform with frequent interruptions and/or distractions.
• Effective interpersonal skills, able to establish and maintain cooperative working relationships with others, ability to interact appropriately with others in various contexts and purposes.
• Must be able to practice confidentiality in all matters pertaining to supported people and employees.
• Has effective time management in the office and in the field and adjust priorities quickly as circumstances dictate.
• Can perform a variety of duties, often changing from one task to another, in a job that may require significant differences in technology, techniques, environmental factors, physical demands, or work situations.
• A working knowledge of community resources.
• Keeps a professional appearance.
• Able to follow instructions and work independently.
• Have a proficient knowledge of computer software programs needed to complete job tasks.
• Understands protocol when working with individuals with developmental disabilities.
• Proficient knowledge of rules, regulations, policies, and procedures.
• Possess a high degree of leadership and a lead by example mindset, make appropriate job decisions following standard office policies and procedures, recognize an emergency situation and take appropriate action, think through the consequences of a decision prior to making it.
• Employee must also provide any medical records required to comply with regulations in force through any governing entity related to business operations and to meet policy and procedure requirements of Support Solutions, such as TB Skin tests, HEP B vaccinations, Flu vaccinations, etc.
• The employee is regularly required to stand and/or walk for prolonged periods of time.
• She/he may also be required to sit for short or long periods of time while completing other duties and responsibilities.
• There is also a requirement to be able to occasionally stoop, kneel, or crouch and to reach with the hands and arms.
• She/he must be able to drive/travel for short periods of time to transport supported person to appointments and community outings and to attend meetings, and trainings.
• The employee must have a full range of body movements including the use of his/her hands, feet, and limbs to perform CPR compressions, abdominal thrusts, CPI techniques, or to pursue on foot a person to prevent them from injury, etc.
• The ability to bend the body, to reach for objects, and to crouch/stoop, and climb when needed are also required.
• The employee must have command of all five senses: sight, hearing, touch, smell, and taste.
• Specific vision abilities required include close vision, distant vision, and depth perception.
• These vision requirements in each area must be sufficient to shift in focus from reading documents to using a computer or tablet for data entry and operating a vehicle.
• There is also a requirement to talk and listen for prolonged periods both on the telephone and face to face.
• The employee must have the ability to perform heavy lifting over 50 lbs. to assist total care supported individuals with transferring from or to wheelchair, turning/repositioning a total care person in bed, etc.
• Valid state issued Driver License.
• Must maintain valid Medication Certification throughout tenure.
• Must maintain valid CPR/First Aid Certification throughout tenure.
• Must maintain valid CPI or PCM training throughout tenure.
• Valid automobile insurance is required for all employees working at homes where the agency does not provide a vehicle and this coverage must presented prior to transfer to any home where an agency vehicle is not provided.

Nice To Haves

• This position is expected to have open, honest and timely communication with person(s) served, peers, external stakeholders and supervisors.

Responsibilities

• Assist with supervision, evaluations, completion of disciplinary actions, and hiring of Direct Support Professionals, with input from Program Coordinator, Assistant Program Director, and/or Regional Director.
• Attend planning meetings and participate in the development of person(s) served plans of care (ISP or PCSP) and activity calendars.
• Document progress in monthly reviews.
• Assure community supports are in accordance with the plan of care.
• Schedule and hold regular staff meetings and staff training, including topics like program implementation, company policies, and new staff orientation.
• Assure communication is maintained with all staff.
• Assure appropriate coverage of all shifts and completion of all duties.
• Assure safe transport of and accompany person(s) served as needed to events, job sites, and medical appointments using company vehicle, personal vehicle, or public transportation.
• Assure programmatic and administrative supervision of staff on all shifts.
• Assure that all aspects of the person(s) served records (hard copy and electronic) are current and conform to all regulations and standards, including daily review of Electronic Records for timely and adequate note entry.
• Assure that all required/recommended medical appointments are completed, staff coverage is arranged, and communication regarding appointments is provided to staff. Document follow-up appointments in the electronic record.
• Assure that all incidents are reported according to policies and procedures promptly.
• Maintain records and security for personal and company funds (e.g., food stamps, personal spending, business checks).
• Maintain an inventory of person(s) served possessions and procure additional items as needed and approved.
• Maintain expenditures within the approved budget for assigned homes.
• Maintain and monitor the use, condition, availability, and storage of all furniture, appliances, and other household resources.
• Maintain a safe and clean home environment, including the vehicle, in accordance with all standards.
• Monitor the acquisition, use, availability, preparation, and storage of all food and household supplies, including labeling food.
• Approve and post weekly/monthly menus; assure substitutions are recorded.
• Assure that monthly fire and emergency drills are conducted and properly documented.
• Complete and disseminate weekly/monthly activity calendars including appointments, outings, events, in-services, and meetings, noting revisions as necessary.
• Perform other duties as assigned by supervisors.
• Exhibit behaviors and best practices consistent with the vision and values of Support Solutions.
• Practice safe work habits to minimize potential safety and health hazards and maintain a safe work environment.
• Attend all scheduled training.
• Work as part of the team to ensure Support Solutions Quality Management principles are practiced and achieved.
• Operate agency vehicles and personal transportation safely.
• Perform other job-related duties as may be assigned by designated and/or authorized staff.

Benefits

• $300 Sign-on bonus after successful completion of 90 days of service for FT and PT (24 hours per week) hires!
• $300 Referral Bonus for employee referred hires who successfully complete 90 days of service and work FT or PT hours!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED