RESIDENTIAL MANAGER III

NFI North • Concord, NH

3d

About The Position

Are you a natural leader with a passion for human services? We are seeking a Residential Program Manager III
to provide daily oversight and leadership for our residential program. This role is a dynamic blend of administrative
management, staff development, and direct programmatic support. You will play a
critical part in ensuring a high standard of care and operational excellence for
both our participants and our dedicated team members.

Requirements

• Experience: 4+ years in residential care, social services, or a similar supervisory role.
• Specialized Knowledge: Prior experience working directly with transitional care is required.
• Education: Bachelor’s degree in Human Services, Psychology, or a related field is preferred (equivalent experience considered).
• Tech Savvy: Ability to utilize Electronic Health Records (EHR) and HRIS systems.
• Communication: Exceptional interpersonal, oral, and written communication skills.
• Credentials: Must hold a valid Driver’s License with active auto insurance and pass all required federal/state background checks.
• Qualities: You must be compassionate, professional, and a proven problem-solver focused on team building.

Responsibilities

• Lead & Develop: Provide ongoing guidance, role modeling, and crisis intervention. You will conduct weekly or bi-weekly supervision with staff to support their professional growth.
• Program Oversight: Plan and implement daily activity schedules and client treatment plans while facilitating team meetings and clinical reviews.
• Operations Management: Manage staffing levels, oversee facility/vehicle maintenance, and ensure food service operations meet all nutritional and safety standards.
• Hiring & Training: Screen, interview, and onboard new team members. You’ll also deliver required training sessions to keep the team compliant and skilled.
• Compliance & Finance: Ensure the accuracy of all programmatic reports and maintain the fiscal integrity of participant and program funds.
• On-Call Support: Provide 24-hour on-call coverage on a rotating basis as assigned.

Benefits

• NFI North offers comprehensive and affordable Medical, Dental, Prescription and Vision coverage.
• Generous paid time off including 3 weeks of vacation, sick time and 11 paid holidays.
• We also offer a 4-day work week (10-hour days), tuition reimbursement, retirement match, company paid Life Insurance and Long-Term Disability and much more!
• In addition to excellent training, we offer supportive environments that allow for creativity, a sense of empowerment and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager