Residential Maintenance Coordinator
Seacoast Service Partners NA LLC•Ormond Beach, FL
•Onsite
About The Position
The Residential Maintenance Coordinator owns the proactive scheduling, customer follow-up, and renewal activity for Total Comfort’s residential maintenance client base. This is a high-volume, detail-oriented position requiring consistent outbound customer contact, accurate ServiceTitan records, and disciplined follow-through. This position is dedicated to maintenance operations.
Requirements
- High school diploma or equivalent
- Two or more years of scheduling, customer service, service coordination, account management, or related high-volume administrative experience preferred
- Strong attention to detail, organization, and follow-through
- Professional phone and written communication skills
- Ability to manage frequent schedule changes and competing priorities without losing accuracy
- Comfort making a high volume of outbound customer contacts
- Proficiency with email, Microsoft Office, and customer management systems
- Must pass a background check and drug screening
Nice To Haves
- ServiceTitan experience
- HVAC, home services, maintenance agreement, or field service experience
- Experience managing renewals, retention, recurring service, or a large customer portfolio
- Bilingual English/Spanish
Responsibilities
- Manage the scheduling pipeline for approximately 5,000 residential maintenance clients
- Proactively contact customers to schedule preventive maintenance within the appropriate service window
- Track services that are due, overdue, canceled, rescheduled, missed, or still pending
- Schedule, dispatch and update appointments in ServiceTitan based on customer needs, technician capacity, and route efficiency
- Follow up on maintenance agreement renewals, payment issues, declined cards, and customers at risk of cancellation
- Maintain accurate customer, equipment, agreement, appointment, and communication records
- Fill open schedule capacity and alert operations leaders to backlog or capacity concerns
- Coordinate maintenance-specific customer issues with technicians and field leadership
- Provide clear, professional customer communication and follow open items through completion
- Route general service calls, sales leads, and unrelated requests through the centralized call-center process
Benefits
- Medical, dental, and vision insurance
- 401(k) plan
- Paid time off and paid holidays
- Career development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
