Residential Life Coordinator

San José State University•San Jose, CA

2d•Onsite

About The Position

The Residential Life Coordinator is a live-in position that works independently, under general supervision, to oversee 600 to 1400 co-educational students in a University Housing Services (UHS) complex and assists in the development and provision of all Residential Life activities.

Requirements

General knowledge of interviewing and counseling techniques, and ability to listen and reason logically
General knowledge of group facilitation, oral presentation and public speaking skills
Ability to collect, compile, analyze, and evaluate factual data and make oral or written presentations based on these data
Ability to maintain dignity and self-control in stressful situations; and ability to respond to emergency and crisis situations
Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
Ability to advise students individually or in groups on routine matters, and general knowledge of principles of Individual and group behavior
Ability to establish and maintain cooperative working relationships with students, staff, and faculty, administrators, and private and public agencies
Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies
Strong oral and written communication skills
Excellent customer service and public relations skills
Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division graduate coursework in counseling techniques, interviewing, and conflict resolution
Two years of professional experience in one of the student services program areas or in a related field. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience.

Nice To Haves

Master’s Degree in Student Affairs, Education, Counseling or a related field
Residence Hall Management experience
Experience providing education about Diverse Populations
Leadership Program Development experience
Student Conduct/Judicial Affairs experience
Supervision experience
Experience teaching and/or presenting educational workshops

Responsibilities

Assist in team planning, establishing goals and objectives to enhance the residential experience
Execute departmental processes (i.e. move-in, move-out, occupancy checks, room changes, assignments, etc.) in collaboration with UHS operation team
Utilize online and desktop programs to manage facilities work orders, hall occupancy, and hall resources (StarRez)
Monitor and/or administer student employee scheduling and payroll
Provide leadership, direction, and support for educational initiatives under the Residential Curriculum Model, respond to individual resident needs and coordinate co-curricular programming to promotes departmental learning goals
Assist in the collection of evaluation of student learning and satisfaction assessments to identify gaps and make improvements as needed
Serve on at least (1) departmental committee to plan, execute and evaluate staff recruitment and training
Assumes daily, evening, weekend and vacation on-call coverage that include both community and campus-wide responsibilities
Respond as first on-campus professional level contact for crisis intervention and management for the residential community via a 24-hour on-call; notify department/campus staff members regarding crisis situations as applicable
Co-supervise 21-36 Resident Advisors (RAs) and 1-2 Hall Office Coordinators (HOC)