Residential Licensing Specialist

State of Indiana•Monticello, IN

7d•$53,222•Hybrid

About The Position

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Department of Child Services: Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions! The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation: Mission: Champion Indiana’s future by protecting children and strengthening families with compassion and determination. Vision: Every child in Indiana thrives in a safe, loving, forever home. Purpose: Ignite hope. Cultivate joy. Role Overview: The Residential Licensing Specialist conducts residential contract audits to ensure residential treatment facilities comply with applicable legislation and codes. You will license new facilities and relicense current facilities. You will also review child abuse and neglect hotline reports to ensure child safety. This role serves primarily from the Monticello, Indiana, DCS office and will conduct audits in White County and surrounding counties as needed.

Requirements

Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation and adoption.
Specialized knowledge of principles and practices of Child Welfare, Social work, Case Management and Child Development.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to exercise sound judgement and review multiple forms of supporting documentation/evidence while investigating licensing concerns.
Ability to manage multiple priorities, many of a life-threatening nature, to ensure safety of families and children.
Ability to work with families of diverse cultural/ethnic backgrounds.
Specialized knowledge of all residential licensing procedures and policies.
Ability to maintain confidential information.
Ability to maintain effective working relationships with other members of the unit, DCS personnel from other divisions, and external stakeholders and customers.
Required to maintain a valid drivers’ license.
Ability to problem solve independently; manage assigned work with minimum direction; maintain confidential information.
Effective communication skills.
Ability to perform essential functions with or without reasonable accommodation.
At least 3 years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Provide critical support for processing and tracking licensing documentation to maintain compliance with licensing and contract standards and practices.
License, monitor, and audit Licensed Child Placing Agencies (LCPAs) and residential facilities to ensure adherence to licensing statute, contract, and relevant service standards.
Monitor and complete waivers, variances, and exceptions for LCPAs and residential facilities.
Facilitate training programs regarding residential licensing.
Investigate complaints made about assigned LCPAs and residential facilities, including visiting facilities, reviewing records and reports, and reporting findings.
Monitor and update facility information.
Respond to internal and external inquiries regarding residential licensing.
Monitor all facilities’/agencies’ abuse and neglect reports on a weekly basis or more frequently if needed and conduct follow-up regarding any licensing concerns identified in said reports.
Collaborate with ICPS and conduct joint assessments when needed.
Ensure licensed and contracted agencies take appropriate corrective action when concerns are identified, and a plan of correction is requested. Specialists also monitor the implementation of plans of correction which can include on-going announced and unannounced site visits and review of various forms of documentation.
Conduct interviews of children, agency/facility staff, and other stakeholders to conduct audits and investigate concerns.
Essential functions of this position require travel on most workdays to inspect, audit, examine, survey, or investigate clients, customers, or other regulated entities and write reports at those sites or employee’s home. Employee reports to the agency’s office for occasional meetings or events.
Number and timing of work hours may vary daily or weekly to accommodate operational needs and staffing concerns at the client’s or customer’s worksite, minimize expenditures for repeated visits to complete the work, and allocate resources to complete assigned work effectively.
The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
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