Residential Leasing & Tenant Coordinator

Rohit Group•Calgary, AB

About The Position

The Residential and Leasing Tenant Coordinator is the liaison between property owners and tenants. This role involves finding new tenants, scheduling tours of available units, and coordinating lease agreements. The position requires managing the ongoing rental of vacant residential suites, processing rental applications, conducting credit and reference checks, and administering tenancy agreements. It also includes overseeing lease renewals, conducting suite inspections, ensuring tenants adhere to lease terms, and advising on rental rate adjustments. The coordinator will manage resident move-ins and move-outs, maintain high customer satisfaction by addressing inquiries and coordinating maintenance, and handle telephone and email queries. Additionally, the role involves entering and maintaining tenant leasing information in the Yardi Voyager property management software. A key aspect of the role is assessing marketing platforms, comparing rental rates with competitors, and making recommendations for adjustments. The coordinator will maintain unit rental listings on various platforms, identify leasing opportunities, and generate referrals. Other related duties as assigned are also part of the responsibilities.

Requirements

Experience with Yardi Voyager property management software.
Familiarity with marketing platforms such as Kijiji, Rentfaster, and 4 Rent.
Ability to assess rental rates and make market-based recommendations.
Skills in processing rental applications, conducting credit and reference checks.
Proficiency in administering tenancy agreements.
Customer service skills for responding to inquiries and coordinating maintenance.
Organizational skills for managing tenant information and office duties.

Responsibilities

Attend to ongoing rental of vacant residential suites.
Process suite rental applications, complete credit checks and other reference checks, and administer tenancy agreements.
Look after the renewal of suites with leases expiring.
Complete suite inspection prior to approval of renewal.
Ensure residential tenants are abiding by the terms of their lease agreement including paying rent and following all building rules and regulations.
Advise the Operations Manager on adjustments of rental rates to reflect market at date of renewal.
Complete and administer tenancy agreements.
Coordinate with the residential building operator the move in and move out of residents to the building.
Maintain a high level of customer satisfaction through timely response to enquiries and coordination with building operator for maintenance issues.
Respond to telephone and email queries regarding residential vacancies, filing and other related office duties as required.
Enter tenant leasing information into the Yardi Voyager property management software.
Maintain updated tenant information in Yardi system.
Assess marketing platforms.
Assess rental rates with those of competitors in the marketplace and make recommendations to senior management on adjustments on a monthly basis.
Maintain unit rental listings on Kijiji, Rentfaster, 4 Rent and any other appropriate marketing platforms.
Identify residential leasing opportunities and generate referrals for the company’s existing rental portfolio.
Performs other related duties as assigned.