Residential Lawn Service Manager

ABC Home & Commercial Services•Austin, TX

59d•Onsite

About The Position

Join ABC Home & Commercial Services as a Residential Lawn Service Manager in Austin, TX. This role involves performing service duties, supervising Land Maintenance Specialists, and ensuring customer satisfaction. You will also guide and support employees to help them develop their full professional potential. ABC Home & Commercial Services is a family-owned business with over 75 years of history and more than 1,000 employees, committed to excellence and serving others.

Requirements

Valid driver's license with an issue date at least five years prior to the date of application.
3-5 years of residential lawn maintenance management experience.
Ability to communicate with members at all levels of the organization and customers.
Ability to forecast work seasons and personnel needs.
Detail-oriented with the ability to organize department work flow and create solutions for production and administrative problems.
Dependable and self-motivated with a desire to work year-round.
Ability to use and navigate electronic tablet/phone.
Basic knowledge of Microsoft Word and Excel.
Ability to stand and walk for long periods of time in extreme temperatures including outdoors.
Repetitive lifting, twisting, pulling, pushing, and carrying up to 50 lbs. may be required.
Ability to handle and climb a 10-foot ladder.
Minimum of five consecutive (current and most recent) years of verifiable good driving history.
No DWI/DUI within the past four years.

Nice To Haves

Experience in a leading position and demonstrated ability in motivating groups is preferred.
High school diploma or GED is desired.
Some travel may be required.

Responsibilities

Perform service duties and supervise/coordinate Land Maintenance Specialists.
Oversee all services provided by Specialists and ensure proper completion of scheduled work.
Ensure customer satisfaction by adhering to service contracts.
Guide and support employees to develop their professional potential.
Make recommendations to improve operations, set goals, and plan workflow.
Respond to customer service complaints via phone, email, or in person.
Answer troubleshooting calls and resolve complex problems.
Conduct personnel interviews and hire potential employees.
Review QA inspection reports and correct improper techniques.
Plan and recommend solutions for land maintenance problems.
Prepare write-ups, counsel employees, and contribute to specialist development, coaching, training, and separations.
Approve timesheets and PTO requests.
Ensure commission sheets are accurate and submit to payroll.
Prepare vehicles for new hires or transfers, monitor drive cams, and grade new employee readiness.
Manage employee conflict and resolve work problems.
Escalate employee resolution matters to upper management or HR when necessary.
Take inventory and plan for future equipment demand and replacement.
Communicate company policies and procedures to employees.
Assign equipment to new hires and account for returned equipment.
Enforce safety regulations and company policies.
Initiate or suggest plans to motivate employees to achieve goals.
Report unusual or extraordinary circumstances regarding customer property.
Maintain required property uniform and ensure professional appearance and attitude for all service personnel.
Perform other duties as assigned.