Residential Intake Coordinator

Area Substance Abuse Council•Cedar Rapids, IA

4h•Onsite

About The Position

Realize a career with meaning—improving lives, strengthening communities, and changing narratives as a member of ASAC. Our work is personal, using lived experiences, proven services, and human connections to help people right here in our community. As a Residential Intake Coordinator you will ensure an efficient and patient-centered process for admitting individuals into ASAC’s adult substance use treatment programs. This role manages referrals, screenings, and waitlists, coordinating closely with patients, referral sources, and program staff to support timely and appropriate placement into care.

Requirements

Associate’s degree
At least one year of relevant experience in behavioral health, intake/admissions, or care coordination.

Nice To Haves

Bachelor’s degree in human services, counseling, psychology, or related field
Experience in SUD treatment services

Responsibilities

Review and screen all incoming referrals for residential treatment to determine eligibility and program fit.
Maintain and manage waitlists across residential programs, ensuring timely follow-up and communication.
Coordinate and secure admission dates for appropriate referrals in collaboration with program directors and managers.
Develop and maintain strong working relationships with referral sources (e.g., hospitals, outpatient providers, criminal justice agencies).
Respond promptly to inquiries from patients, families, and referral sources regarding program services and availability.
Document all referral, screening, and admission activity in accordance with agency policies and confidentiality regulations.
Provide clear communication and updates to internal teams regarding pending admissions and referral statuses.
Participate in team meetings and contribute to the development and refinement of intake procedures.
Monitor trends in referrals and waitlist management to support program planning and improvement.