Residential Intake and Referral Specialist
About The Position
The Residential Intake & Referral Specialist serves as a direct care member of the Crisis Center team while coordinating referrals, admissions, and intake activities during normal business hours. As an in-ratio staff member, this position provides supervision, support, crisis intervention, and engagement to youth residing in the shelter while helping ensure timely access to Crisis Center services. The Residential Intake & Referral Specialist serves as the primary point of contact for referrals and admissions during normal business hours. This position is responsible for managing referrals, conducting client screenings, coordinating admissions, assisting with intake documentation, maintaining communication with referral sources, supporting census management, completing post-discharge follow-up calls, and ensuring timely and accurate documentation. The Intake & Referral Specialist collaborates with the Program Manager, Crisis Center Supervisor, Team Leaders, Residential Staff, Youth Outreach Navigator, agency programs, and community partners to support coordinated access to services, effective client transitions, and positive outcomes for youth. This position develops and maintains relationships with referral partners, including DSS, schools, hospitals, behavioral health providers, law enforcement, and community organizations, and participates in staff meetings, trainings, committees, and agency initiatives as assigned.
Requirements
- Strong relationship-building skills
- Strong communication skills
- Strong public speaking skills
- Strong youth engagement skills
- Ability to work independently in community settings
- Ability to effectively balance administrative responsibilities and direct service delivery
Nice To Haves
- Knowledge of trauma-informed care
- Knowledge of crisis intervention
- Knowledge of child welfare systems
- Knowledge of community resources
- Strong organizational skills
- Strong customer service skills
- Experience in residential youth services
- Experience working with runaway and homeless youth
- Ability to establish and maintain effective working relationships with youth, families, staff, referral agencies, and community partners
- Ability to manage multiple priorities while maintaining professionalism, confidentiality, and attention to detail
Responsibilities
- Managing referrals
- Conducting client screenings
- Coordinating admissions
- Assisting with intake documentation
- Maintaining communication with referral sources
- Supporting census management
- Completing post-discharge follow-up calls
- Ensuring timely and accurate documentation
- Developing and maintaining relationships with referral partners (DSS, schools, hospitals, behavioral health providers, law enforcement, and community organizations)
- Participating in staff meetings, trainings, committees, and agency initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
