Experienced Residential HVAC Service Technician

Doug Anderson Plumbing And Heating • Billerica, MA

4d • Onsite

About The Position

Doug Anderson Plumbing & Heating is looking for an experienced Residential HVAC Service Technician who takes pride in quality workmanship, solving problems, and delivering an outstanding customer experience. We're a growing residential plumbing, heating, and cooling company serving homeowners throughout the Merrimack Valley. Our technicians are trusted professionals who represent our company every day, and we're committed to giving them the support, equipment, training, and respect they deserve. If you're looking for year-round work, competitive pay, and a company that invests in your future, we'd love to meet you.

Requirements

• Minimum of 3 years of residential HVAC service experience.
• EPA Universal Certification.
• Strong diagnostic and troubleshooting skills.
• Experience servicing furnaces, central air conditioning systems, heat pumps, and mini-splits.
• Valid driver's license with an acceptable driving record.
• Professional communication and customer service skills.
• Ability to work independently while representing the company professionally.
• Comfortable working independently in customers' homes, accurately diagnosing HVAC issues, and participating in an on-call rotation.

Nice To Haves

• Experience with boilers or hydronic heating systems.
• Previous plumbing or gas fitting experience.
• Experience with ServiceTitan, Housecall Pro, FieldEdge, or similar field service software.
• NATE Certification.
• OSHA 10 or OSHA 30 Certification.

Responsibilities

• Diagnose residential HVAC system issues accurately and efficiently.
• Repair and maintain furnaces, air conditioners, heat pumps, mini-splits, and related equipment.
• Perform preventative maintenance and seasonal system inspections.
• Troubleshoot electrical, refrigeration, airflow, combustion, and control system issues.
• Explain repair and replacement options clearly to homeowners.
• Prepare estimates, invoices, and complete job documentation using ServiceTitan.
• Maintain a clean, organized company vehicle.
• Follow all manufacturer specifications, company procedures, and safety standards.
• Participate in the on-call rotation, if eligible.

Benefits

• Pay: $32.00 to $38.00 per hour
• Paid bi-weekly
• Performance bonuses
• Overtime opportunities
• Take-home company vehicle (for qualified technicians)
• Company-issued tablet and uniforms
• Health Insurance
• Dental Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Paid Holidays
• 401(k) with up to a 4% company match (eligible after 6 months)
• Employee Referral Bonus Program (up to $700 per referral)
• Ongoing manufacturer and technical training
• Stable, year-round work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed