HVAC Service Manager
The Blue Collar Recruiter•Austin, TX
•Onsite
About The Position
We’re looking for a Residential HVAC Service Manager to lead and develop our growing service team in Austin. This is a hands-on leadership role for someone who enjoys coaching technicians, improving department performance, and helping a successful residential HVAC company continue to grow.
Requirements
- At least 5 years of residential HVAC service experience.
- Current EPA Certification.
- Strong residential HVAC diagnostic and technical knowledge.
- Proven ability to coach, motivate, and hold team members accountable.
- Excellent communication, organization, and conflict-resolution skills.
- Understanding of HVAC service department operations, KPIs, and revenue performance.
- Valid driver’s license and a clean driving record.
Nice To Haves
- Previous HVAC leadership, management, or supervisory experience preferred.
- Experience with ServiceTitan or similar field service software is preferred.
Responsibilities
- Lead, coach, and develop a team of residential HVAC Service Technicians.
- Manage daily service operations, including scheduling, dispatch coordination, workflow, and technician productivity.
- Track and improve key performance indicators such as revenue, average ticket, maintenance agreements, callback rates, and customer satisfaction.
- Conduct ride-alongs to provide technical coaching, customer service guidance, and sales development.
- Support technicians with complex diagnostics, troubleshooting, and escalated service issues.
- Recruit, interview, onboard, and train HVAC professionals.
- Build a positive team culture focused on accountability, communication, and continuous improvement.
- Partner with dispatch, installation, and customer service teams to create a seamless customer experience.
- Ensure compliance with EPA requirements, safety procedures, company standards, and industry best practices.
- Oversee department inventory, fleet readiness, tools, and equipment.
- Review service reports for accuracy, quality, and completeness.
- Resolve escalated customer concerns professionally and protect the company’s reputation.
- Drive department growth through technician development, service excellence, and maintenance agreement opportunities.
Benefits
- Competitive salary plus performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and paid holidays.
- Leadership development and ongoing training.
- Company vehicle allowance, when applicable.
- Company-provided phone, tablet, and technology tools.
- Supportive leadership and a positive team culture.
- The opportunity to make a meaningful impact within a growing company.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
