Residential House Manager

Nashua Center•Nashua, NH

2d•Onsite

About The Position

Nashua Center of Nashua, NH is looking to hire a full-time Residential House Manager to manage day-to-day operations of the group home to ensure a safe, supportive and well-run environment for the three individuals with developmental disabilities and acquired brain disorders.

Requirements

2 year degree in Human Services, or relevant field
Minimum 4 years' experience supervising staff in a human services, healthcare, or residential setting
Knowledge of developmental disabilities, acquired brain disorders, and person-centered supports
Strong leadership, communication, organizational, and problem-solving skills
Ability to manage multiple priorities while maintaining confidentiality and professionalism
Valid driver's license and reliable transportation
Must be able to communicate through and perform effectively with Microsoft 365 including SharePoint, Teams and electronic filing systems
Must be able to relate to and advocate for adults with disabilities
Ability to function effectively within a team structure
Ability to lift up to 30 pounds
Ability to kneel, bend, reach, carry supplies, and sustain periods of standing, walking, and sitting
Ability to respond appropriately to emergencies and assist individuals when necessary
Ability to work a flexible schedule, including evenings, weekends, holidays, and participation in the on-call rotation
Must be able to undergo a criminal background check, a driving record check and DCYF check

Nice To Haves

Supervising staff in a human services, healthcare, or residential setting preferred
Knowledge of developmental disabilities, acquired brain disorders, and person-centered supports preferred

Responsibilities

Conduct interviews, complete reference checks, and coordinate orientation for newly hired employees in accordance with organizational policies and applicable state and federal labor laws.
Support the Assistant House Manager in coordinating staff training, professional development, and performance evaluations, ensuring all required training and evaluations are completed on time.
Oversee the delivery of person-centered services to ensure individuals' daily living, personal care, health, safety, and community participation needs are consistently met.
Serve as the primary leadership mentor for residential staff by providing coaching, guidance, professional development, and ensuring compliance with mandatory training requirements.
Work collaboratively with the Assistant House Manager to strengthen communication among residential staff through regular staff meetings and ongoing team collaboration.
Provide transportation and accompany individuals to medical or other appointments as needed when the Assistant House Manager is unavailable or coverage is required.
Maintain current knowledge of organizational policies, procedures, and individual rights, ensuring they are consistently followed.
Implement organizational objectives in collaboration with the Assistant House Manager while maintaining high standards of care and overseeing day-to-day residential operations.
Coordinate pre-Individual Service Assessments (Pre-ISAs), support development of Individual Service Assessment (ISA) goals and objectives and attend planning meetings as appropriate.
Promote the organization's mission, values, strategic initiatives, and positive community presence through professional leadership and representation.
Identify home maintenance, accessibility, and safety concerns and report hazards or needed repairs promptly to the Senior Residential Manager.
Maintain household budget accounts in collaboration with the Senior Residential Manager.
Ensure fire safety compliance by reviewing emergency procedures and conducting required quarterly fire drills.
Participate in the on-call rotation and assume additional on-call responsibilities during the Assistant House Manager's absence.
Use a personal vehicle for work-related travel as required while maintaining valid driver's license, vehicle registration, insurance, and compliance with all applicable state requirements.
Provide assistance with activities of daily living, including personal care and hygiene, when operational needs require.
Demonstrate sound judgment and organizational skills by applying policies, completing administrative responsibilities, prioritizing multiple assignments, and responding effectively to crisis situations.
Communicate professionally and effectively, both verbally and in writing, with individuals supported, families, guardians, coworkers, regulatory agencies, and community partners.
Demonstrate the ability to work independently while exercising sound judgment and managing multiple responsibilities.
Foster a collaborative team environment that promotes respect, accountability, and high-quality services.
Attend and complete all required staff development, professional education, and mandatory training programs.
Attend all meetings assigned by the Senior House Manager and/or the Senior Manager of Residential Services.
Perform other duties as assigned.