House Manager / Residential Manager

Infinity Healthcare Services•Great Falls, MT

4d•Onsite

About The Position

The House Manager / Residential Manager is the accountable operational leader of an assigned group home or supervised apartment serving adults with developmental disabilities. The Manager is responsible for maintaining an inspection-ready, safe, clean, welcoming, person-centered, and compliant home; directing staff; ensuring required coverage; overseeing participant services; and ensuring that state, DDP, Medicaid, company, personnel, incident, medication, and operational reports and records are accurate, complete, timely, and available for review. The Manager works under the oversight of the Program Director, Residential Services Director, or Area Manager but owns day-to-day execution within the assigned home. The Manager is expected to identify problems, organize corrective action, follow through to completion, verify results, and promptly escalate matters outside the Manager’s authority. Delegating a task does not remove the Manager’s responsibility to monitor it. The Manager may not assume that another employee, shift, department, or supervisor handled a required report, correction, staffing issue, or safety concern without verification. This is a salaried executive-management position. The Manager’s primary duty is management of the assigned residential home or recognized operational unit. The Manager customarily and regularly directs the work of at least two full-time employees or their equivalent and exercises meaningful judgment over staffing, assignments, performance, compliance, safety, documentation, and daily operations. The Manager’s recommendations concerning hiring, discipline, advancement, promotion, reassignment, and other employee-status decisions are expected to receive particular weight, subject to final company authority and policy. The Manager must work the management schedule and additional reasonable hours necessary to fulfill assigned responsibilities, including scheduled on-call and emergency-response obligations, consistent with company policy and applicable law.

Requirements

High school diploma, GED, or equivalent required
Experience working with individuals with developmental disabilities required
Demonstrated ability to direct employees, manage schedules and crises, analyze documentation, meet deadlines, conduct follow-through, communicate professionally, and exercise independent judgment.
Valid driver’s license and acceptable driving record when transportation is assigned
Legal work eligibility
Successful completion and maintenance of required background and exclusion screenings, training, certifications, and competencies.

Nice To Haves

associate’s or bachelor’s degree in human services, social work, psychology, business, healthcare administration, or a related field preferred.
at least two years of supervisory or management experience in residential, healthcare, behavioral health, or human services preferred.
reliable transportation

Responsibilities

Plan, organize, direct, monitor, and continuously improve daily operations of the assigned home in accordance with Montana DDP, Medicaid, participant plans, company policies, and management direction.
Maintain the home in continuous readiness for announced or unannounced state, DDP, Medicaid, fire/life-safety, licensing, quality-assurance, and company review.
Ensure adequate staffing, required ratios, safe assignments, schedule coverage, proper handoffs, call-off response, overtime awareness, and escalation of unresolved vacancies or unsafe coverage.
Direct, supervise, coach, and evaluate Team Leads, DSPs, Residential Counselors, and other assigned staff; establish clear expectations and follow up on performance.
Ensure current PSPs, behavior support plans, healthcare protocols, diets, restrictions, rights protections, emergency instructions, and participant-specific competencies are implemented consistently.
Monitor participant health, safety, welfare, dignity, rights, choice, community inclusion, appointments, transportation, medication support, finances when assigned, and quality of life.
Coordinate home supplies, food, household routines, maintenance requests, vehicle concerns, environmental safety, and approved purchasing within delegated limits.
Serve as the primary operational liaison with participants, families, guardians, case managers, healthcare providers, pharmacies, interdisciplinary teams, and authorized company departments.
Attend required leadership, service-planning, quality-assurance, incident-review, staffing, and participant meetings; complete assigned follow-up by the stated deadline.
Ensure all state, DDP, Medicaid, company, participant, employee, medication, incident, scheduling, training, and operational reports are accurate, complete, submitted on time, and retained in the required system or file.
Review progress notes, service logs, Therap/AxisCare entries, behavior data, medication records, incident reports, communication logs, appointment records, and other documentation for timeliness, consistency, objective language, and required correction.
Track corrective items from audits, inspections, incident reviews, management directives, healthcare orders, and quality-assurance findings through verified closure.
Maintain organized, current, secure home records and ensure outdated plans are removed or clearly superseded so staff use the current authorized instructions.
Immediately disclose late, missing, inaccurate, falsified, or potentially noncompliant documentation. The Manager may not backdate, conceal, direct others to falsify, or allow unsupported billing or service verification.
Use and oversee required systems, including Therap, AxisCare, BambooHR, approved communication platforms, incident systems, medication records, and other company systems.
Create, maintain, and communicate schedules; review attendance, tardiness, call-offs, coverage, timekeeping, and staffing trends; escalate payroll or overtime concerns promptly.
Interview candidates or participate in selection as assigned; make documented recommendations concerning hiring, retention, discipline, promotion, reassignment, and termination.
Conduct onboarding, home orientation, coaching, documented supervision, performance evaluations, corrective counseling, and follow-up within delegated authority and company procedures.
Verify that employees are assigned only to duties for which required background clearances, training, certifications, licenses, competencies, driver qualifications, and participant-specific reviews are current.
Address unsafe or noncompliant work immediately; protect participants; preserve evidence; notify management and Human Resources; and avoid promises or actions outside delegated authority.
Create a professional workplace where employees can perform without hostility, intimidation, favoritism, retaliation, gossip, humiliation, exclusion, or disruptive conflict.
Complete applicable employee training and is also accountable for monitoring staff completion.
Ensure that medication duties are performed only by currently authorized personnel; required certifications and rosters are current; medication records, counts, storage, disposal, orders, pharmacy communications, and incident follow-up are complete; and identified discrepancies are immediately protected, reported, investigated through authorized channels, corrected, and monitored.
Coordinate appointments, orders, follow-up, transportation, guardian/case-manager notification, and integration of current healthcare instructions into the home record.
Ensure staff understand and implement participant-specific health, dietary, allergy, seizure, choking, mobility, infection-control, and emergency protocols.
Immediately escalate changes in condition, missed medication, medication error, refusal, hospitalization, emergency response, or failure to obtain needed healthcare.
Ensure immediate protection and reporting of suspected abuse, neglect, exploitation, mistreatment, rights violations, unsafe conditions, inadequate supervision, medication errors affecting safety, and other reportable events.
Follow current incident-management timelines, notification requirements, evidence-preservation instructions, non-retaliation protections, corrective-action processes, and regulatory or company reporting channels.
Review incidents for immediate safety, completeness, contributing factors, staff response, plan compliance, training needs, environmental concerns, recurring patterns, and required follow-up.
Actively coordinate safe staffing and escalating unresolved coverage needs.
Report to the home, remain beyond a planned schedule, provide qualified coverage, or continue coordinating coverage until management approves a safe arrangement when necessary.
Be prompt in availability, response, documentation, and escalation for on-call duties.
Be honest, ethical, consistent, and accountable, including when no director is present.
Create a home in which participants feel safe, comfortable, respected, and at ease in their own space, and a workplace in which employees can perform without hostility, intimidation, gossip, unnecessary conflict, bullying, retaliation, or disruptive negativity.
Address concerns professionally, privately when appropriate, and through authorized channels.
Direct work, assign duties, correct unsafe practices, conduct documented coaching, make scheduling decisions within approved parameters, recommend personnel action, protect participants, preserve evidence, and take other immediate operational steps permitted by policy.
Consult or escalate when a matter exceeds training, delegation, budget, clinical authority, policy, or legal requirements.