residential experience specialist
About The Position
The residential experience specialist supports all Mortgage Loan Originators (MLO) and Residential Loan Officers (RLO) with file set up and data entry, answering department calls, follow up with borrowers and referral partners, marketing and various additional tasks that allow the sales team to remain focused on obtaining additional loans. This position is also responsible for the set-up, accuracy, and delivery of all required and appropriate disclosures sent to borrowers, including both initial disclosures and re-disclosures. This position has a starting hourly rate of $22.55, but your offer amount may be increased with relevant work experience and transferable skills.
Requirements
- High school diploma or equivalent.
- 2 years of mortgage experience.
- Ability to obtain Nationwide Mortgage Licensing System (NMLS) registration.
- Excellent time-management, organization skills and attention to detail.
- Demonstrated ability to adapt well to change and learn quickly.
Nice To Haves
- 3 years of mortgage and home equity loan experience.
- Proficient with Encompass and Jack Henry’s suite of products.
- Excellent interpersonal and customer service skills.
- Strong verbal and written communication skills.
Responsibilities
- Assist with the preliminary review and set-up of mortgage applications. This includes reviewing credit reports, retrieving tax figures, preparing letters of explanation and retrieving bank statements from our core system.
- Assist the MLO’s and RLO’s in preparing preliminary loan packages for processing by requesting and obtaining required documentation from members.
- Prepare and deliver Mortgage, Term and HELOC loan disclosures within required timeframes to remain compliant.
- Prepare loan application and disclosures for brokered loans within external origination systems.
- Review loans to determine if re-disclosure is required. Collaborate with Sales and Operations to determine cause of Change of Circumstance.
- Perform other duties as directed by leadership.
Benefits
- Comprehensive medical, dental, and vision plans
- Generous paid time off package for all full-time team members
- Up to 12-weeks paid paternity/maternity leave
- Lifestyle Accounts to help with your personal wellbeing
- Family Health Benefits
- Paid time off to observe all Federal Holidays
- Flexible work options depending on position
- A generous 401k match
- Numerous employee engagement activities
- Community Resource Groups
- Paid time off for occasions such as volunteering, caregiving, and family events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
