Residential Energy Efficiency Account Manager

ICF•Columbia, SC

3d•Remote

About The Position

To support the launch and delivery of South Carolina’s Home Efficiency Rebates (HOMES) and Home Electrification and Appliance Rebates (HEAR) programs, we are seeking an Account Manager to train, onboard, and manage participating contractors across the state. This role will focus on helping contractors understand program requirements, rebate processes, documentation standards, eligible measures, customer eligibility, quality expectations, and QA/QC requirements. The Account Manager will serve as a primary point of contact for contractors, provide field-based support, monitor contractor performance, oversee QA/QC activities, and help ensure program participation aligns with state program guidelines, customer service expectations, and quality standards. This position is ideally based in Columbia, SC, as regular engagement across South Carolina is expected.

Requirements

High School Diploma and 4+ years of related work experience OR Bachelor’s degree 1+ years of related work experience
1+ years of experience supporting energy efficiency, residential electrification, utility rebate, contractor management, or related programs
Experience supporting quality assurance, quality control, inspection coordination, or compliance review activities for energy efficiency, construction, contractor, or rebate programs
Experience communicating with contractors, trade allies, customers, or program partners in a professional setting
Ability to travel within South Carolina for contractor meetings, trainings, field support, and program activities

Nice To Haves

Experience supporting HOMES, HEAR, weatherization, home performance, electrification, or residential energy efficiency programs
Knowledge of heat pumps, heat pump water heaters, insulation, air sealing, electrical panel upgrades, and other common home energy improvements
Experience delivering contractor trainings, webinars, office hours, or technical assistance
Understanding of rebate application workflows, program compliance requirements, QA/QC processes, inspection protocols, corrective action tracking, and customer eligibility documentation
Familiarity with South Carolina contractor networks, trade associations, utilities, or state energy program stakeholders
BPI, RESNET, HERS, building science, HVAC, or related energy efficiency credentials

Responsibilities

Train participating contractors on HOMES and HEAR program requirements, eligible measures, rebate pathways, documentation standards, and customer eligibility guidelines
Support contractor onboarding, enrollment, and ongoing participation in South Carolina’s state-run home energy rebate programs
Serve as a primary contractor relationship manager, answering questions, resolving issues, and reinforcing program expectations
Monitor contractor performance, participation trends, application quality, and adherence to program processes
Coordinate contractor communications, training sessions, office hours, and program updates to support consistent delivery statewide
Provide field-based support for contractors, including site visits, installation follow-up, QA/QC oversight, inspection coordination, and issue resolution as needed
Oversee QA/QC processes by reviewing project documentation, coordinating quality reviews, tracking corrective actions, and supporting contractor compliance with program standards
Review project documentation and support accurate rebate application submissions in accordance with program guidelines
Collaborate with program leadership, quality assurance staff, and state program stakeholders to identify contractor needs and improve program delivery
Prepare summaries, reports, and recommendations related to contractor activity, training needs, market barriers, and program improvement opportunities