Residential Electrical Service Manager
About The Position
Kanon Electric is seeking an experienced Residential Electrical Service Manager to lead the day-to-day performance and development of its residential electrical service technicians. The role combines people leadership, operational oversight, performance coaching, and a commitment to exceptional customer service. The manager will lead service and installation technicians, work directly with company ownership, and contribute to the company’s growth and future direction. The ideal candidate earns technicians’ trust and respect, communicates effectively, sets clear expectations, and fosters accountability, teamwork, and continuous improvement. The position offers the opportunity to make a meaningful impact on departmental performance, technician development, and the company’s long-term success. Compensation is a base salary of $90,000–$130,000 annually, depending on experience and demonstrated leadership capability, plus a performance-based bonus opportunity. Kanon Electric is a family-owned residential electrical service company that has served homeowners throughout Pierce and South King Counties since 2006. Its stated core values are Great Attitude, Do the Right Things, Accountability, Service Over Self, and Professional.
Requirements
- Proven experience successfully leading technicians in residential electrical, HVAC, plumbing, or a comparable home-service business.
- Demonstrated success leading, coaching, and developing field technicians.
- Exceptional interpersonal, communication, and conflict-resolution skills.
- Ability to build strong relationships while maintaining clear expectations and accountability.
- Experience managing technician performance through measurable KPIs.
- Strong organizational skills, sound judgment, and consistent follow-through.
- Understanding of residential service operations, profitability, and customer service.
Nice To Haves
- Residential electrical industry experience is highly preferred.
- Experience with ServiceTitan or similar home-service management software is preferred.
Responsibilities
- Recruit, onboard, coach, mentor, and develop service technicians; hold regular one-on-one meetings, provide feedback, recognize accomplishments, and address performance concerns constructively.
- Set performance expectations and monitor KPIs, including revenue, close rate, average ticket, productivity, and customer satisfaction; use these metrics to identify coaching and improvement opportunities.
- Foster positive working relationships, open communication, teamwork, accountability, employee engagement, retention, and professional development.
- Coordinate with dispatch and office leadership to maximize technician productivity, coordinate resources, maintain service standards, and ensure efficient daily operations.
- Support technicians in delivering exceptional customer experiences, resolve escalated customer concerns, and ensure work meets company quality and safety standards.
- Lead service meetings and training, identify opportunities to improve departmental performance, and collaborate with company leadership on operational strategies and growth initiatives.
Benefits
- Medical, dental, and vision coverage.
- IRA retirement plan with a 3% company match.
- Paid time off, paid sick leave, and paid holidays.
- Education and schooling reimbursement.
- Company-sponsored $20,000 death benefit.
- Voluntary supplemental insurance through Aflac.
- LegalShield voluntary benefits.
- Company chaplain and employee-support services.
- Verizon Wireless employee discounts.
- Jiffy Lube employee savings program.
- Performance-based bonus opportunity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
